Ratings based on 1,432 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
VALO was very clean and tidy, but wouldn’t recommend it for someone on vacation. The Comfort sized room was VERY small, and the bathroom was laughable. Definitely too small for three adults plus luggage. The whole place has a super hipster vibe, but unfortunately that makes the check in process a little difficult. The kiosks they have for check in/out are not
user friendly, but neither is the staff. They were a little rude. At first I thought, maybe that’s just the way Finnish people come across, but while exploring Helsinki I realized that no, that’s just how the staff at the VALO is. When my wife asked for information about a particular massage, the staff member at reception responded, “well I don’t know because I’ve never had one.” That shouldn’t matter, as the staff member should at least have a basic knowledge of what services are offered at their property.
Also, it’s a bit of a trek to any of the touristy things.
I will say, the breakfast is awesome. A little bit of something for everyone. And the yogurt bar is the best breakfast offering we’ve seen in a hotel breakfast.
Overall, wasn’t the worst place we’ve stayed, but definitely not the best.
Comment from Hotel Management
10 Sep 2024 by Heikki P., Hotel Management
Dear Sam,Thank you for taking the time to share your experience with us. We appreciate both your compliments and constructive feedback, as it helps us improve our services.We're glad to hear that you found VALO to be clean and tidy, and that you enjoyed our breakfast offerings, especially the yogurt bar. We're proud of our variety and always strive to provide something for everyone.We apologize for the aspects of your stay that didn't meet your expectations. Our Comfort-sized rooms are designed with a compact 17m², modern aesthetic in mind, but we understand they may feel small for larger groups. We also regret that the check-in process and interaction with our staff were not as smooth as they should have been. This is certainly not the level of service we aim to provide, and we'll use your feedback to retrain our team and improve our customer service.Regarding the location, while we are not directly in the city center, many guests enjoy the more peaceful setting with easy transport connections. However, we understand this may not suit every traveler's needs.We truly value your feedback and hope that you'll consider staying with us again in the future, where we can offer you an even better experience.Have a nice and sunny autumn and welcome back to Helsinki and VALO!Kind regards,Heikki PäätaloVALO Experience Manager & Head ConciergeVALO Hotel & Work
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
20 Aug 2024 by VALO Reception, Hotel Management
Thank you Jordan for your rating!
by A verified traveler
Posted 31 Jul 2024
Nice breakfast, very nice feel to hotel. Only complaint would be the lack of control over room temperature which was too warm dur the day.
Comment from Hotel Management
1 Aug 2024 by All the best, Katri / VALO Hotel & Work, Hotel Management
Dear Terese, thank you for your feedback! Happy to hear you enjoyed your stay at VALO. Apologies for the air conditioning. Did you mention about this to reception? They can at the very least give you another room, if they cannot fix the issue straight away.
by A verified traveler from Bastrop
Posted 22 Jul 2024
Staff was amazingly helpful. Bathroom is a bit small.
Comment from Hotel Management
23 Jul 2024 by Kind regards, Katri , Hotel Management
Dear Paul B, thank you for the 5 star review! Happy to hear you enjoyed your stay. Hope to see you again!
by A verified traveler
Posted 15 Jul 2024
Nice
Comment from Hotel Management
16 Jul 2024 by VALO Reception, Hotel Management
Thank you Evelyne for your rating!
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
9 Jul 2024 by VALO Reception, Hotel Management
Thank you Johny for your rating!
by A verified traveler
Posted 5 Jul 2024
Stayed in a VIP access room, but the room had a Murphy bed. It was very small, no view, and while I had access to the wellness area they didn’t have a robe or slippers for me in the room so I had to hunt them down. Gym had very limited equipment. Breakfast was good!
Comment from Hotel Management
8 Jul 2024 by Heikki P., Hotel Management
Dear Morgan, Thank you for your detailed feedback! We're delighted to hear that you had an enjoyable stay with us at the Valo Hotel. We are happy to heart that you liked especially our Wellness area and our breakfast! TIP: Book next time one of our Comfort (17m²) or Deluxe (27m²) rooms to get a bigger and more comfortable room, bathrobe & slippers is also included in those upper category rooms. Have a nice and sunny summer time and welcome back to Helsinki and VALO! Kind regards, Heikki Päätalo VALO Experience Manager & Head Concierge VALO Hotel & Work
by A verified traveler
Posted 3 Jul 2024
Friendly and diligent staff, great amenities.
Comment from Hotel Management
8 Jul 2024 by Heikki P., Hotel Management
Dear Jean Paul, Thank you for your feedback! We're delighted to hear that you had an enjoyable stay with us at the Valo Hotel. We are happy to heart that you liked especially friendly service! TIP: Book next time one of our Comfort (17m²) or Deluxe (27m²) rooms to get a bigger and more comfortable room, bathrobe & slippers is also included in those upper category rooms. Have a nice and sunny summer time and welcome back to Helsinki and VALO! Kind regards, Heikki Päätalo VALO Experience Manager & Head Concierge VALO Hotel & Work
by A verified traveler
Posted 1 Jul 2024
The sauna is awesome but the pool & wellness center are a little extra. Lobby can get quite busy but nice overall.
Comment from Hotel Management
1 Jul 2024 by All the best, Katri / VALO Hotel & Work, Hotel Management
Dear Jonathan, thank your for your review! Happy to hear you enjoyed our saunas, they are our pride and joy!
by A verified traveler
Good Place to stay for holiday and work.
Posted 30 Jun 2024 on HotelsValo is a really nice hotel. They had all the amenities I needed for a relaxing trip ( Bar, Gym, sauna, pool, work and lounge spaces). And the complimentary breakfast buffet at Elo was very nice. There are excellent bus and tram connections to the city and airport. As well as restaurants serving amazing food only 5 minutes by foot.
Comment from Hotel Management
1 Jul 2024 by All the best, Katri / VALO Hotel & Work, Hotel Management
Dear Joana, thank you so much for you review! We're delighted to hear you enjoyed your stay at VALO. It sounds like you had a very nice workation, :) Hope to be able to provide it for you again.
