Cosmopolitan Hotel & Wellness Reviews

We sincerely apologize for the numerous issues you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we deeply regret that your experience did not meet your expectations or our own standards of service.Firstly, we are sorry for the mix-up with your room type upon arrival and for the confusion regarding your prepaid reservation through Expedia. We understand how frustrating this must have been and assure you that we are taking steps to ensure such errors do not happen in the future.We also regret the misunderstanding about our parking arrangements and the inconvenience it caused you. Our intention was never to mislead you about the parking options available, and we will work on improving the clarity of our parking policies to avoid any future misunderstandings.Furthermore, we apologize for the state of the room you were given and for the lack of a kitchen as pictured in your reservation. Our ongoing renovations should not have impacted your stay, and we are sorry for any discomfort this caused. The issue with the air conditioning unit in your room is also unacceptable, and we are addressing this immediately to ensure our guests have a comfortable environment.We are equally disheartened to hear about your experience with our breakfast service. Providing quality food and pleasant service is a priority for us, and we are taking your comments seriously to make necessary improvements.On a brighter note, we are pleased that you enjoyed your lunch and dinner at our restaurant and that our staff provided a delightful dining experience. Your kind words about the restaurant staff are much appreciated.We understand your disappointment and sincerely hope you will give us another chance to provide you with a much-improved experience. Your satisfaction is important to us, and we are committed to making things right.We would like to offer you a complimentary stay of 1 night on your next visit, if you decide to give us a chance to demonstrate that we have taken your feedback seriously.Thank you for bringing these issues to our attention.