Ratings based on 13 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024
I made a reservation at this property three months in advance of my stay. A few days before my stay, I received a message from the hotel saying there was a miscommunication and they had no rooms left so I needed to cancel my reservation. That sounded strange to me, and thankfully I was with a travel company that was willing to call the hotel to straighten things out. Apparently they told Expedia rooms weren’t available these dates and Expedia didn’t listen, leading to booking rooms they didn’t have. Thankfully they found me a room, but it wasn’t what I reserved nor was it what was advertised. There was no AC, the fan barely worked but was extremely loud so couldn’t sleep with it on, and there was one window that opened into the hallway with no screen which felt extremely unsafe. It was over 90° in the room with no airflow, the motion lights in the hallway kept turning on so it was like bright lights in your face every half hour. No sleep was had that night.
On the positive side, the breakfast was solid.
Comment from Hotel Management
11 Jul 2024 by marts, Hotel Management
Dear Krista, I am surprised that you have commented in that way.You are an elderly person, we sent you a message 2 weeks before saying that there was confusion in sales, on that date there were no rooms available because there was an event in Rurrenabaque.Due to your insistence we have arranged a room with all the services except air conditioning. We informed you and you had the knowledge.you accepted the condition of the roomThe light from the hallway does not block the room, the bedroom window has a double curtainThe attention to the guests is more than to our family, thank you.
by A verified traveler
Posted 28 Nov 2023
It was Noisy, But all of Rurrenebaque is Noisy, There is probably no way to get a quiet room in this town
It is a family run property, they do a good job of taking care of you and the breakfast is very good with Fresh Fruit and Eggs per your request.
Only problem is one night we were locked out, but were finally able to call the owner to let us in.
by A verified traveler from boulder, CO
Posted 16 Apr 2019
Great value for price. clean and friendly.........
by A verified traveler
Amazing experience!!!
Posted 19 Feb 2019 on HotelsI Highly recommend this place!Everything was better then I could expect.The owner and the workers are very friendly.The whole place is very clean!The breakfast place is out of competition,you will have amazing panoramic views!!!
by A verified traveler
Nice room; get the air-conditioner remote!
Posted 25 Oct 2018 on HotelsRoom was clean and comfortable. Good breakfast included.
Just double check whether you've paid for air-conditioning, and if so, make sure you ask them for the remote control for the air-conditioner. The first night I stayed there I didn't know I'd paid for this, and when they didn't give me the remote I assumed the air-conditioner didn't work. When I got back from my jungle tour and stayed here for another night they gave me the remote and it worked just fine, so I guess they just forgot that first night and I paid extra for nothing. Not a huge deal but you'll be thankful given the incredible heat in Rurre!
by A verified traveler
Posted 23 Oct 2018 on Hotels
by A verified traveler
Posted 17 Oct 2018 on Hotels
by A verified traveler
Good value for the money
Posted 17 May 2023 on HotelsVery Nice service. The staff is allways helpfull and smilling. The room was clean but the Wall and ceiling Need to get some paint. Very noisy from the street but the hotel is also close to the citycenter. All together good value for money
by A verified traveler
Recommendation
Posted 7 May 2019 on HotelsAlready recommended in previous assessment
