Ratings based on 377 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from WINDSOR
Posted 3 Jan 2025
Go somewhere else. Not worth the money and is in need of serious maintenance. We are all sick due to the lack of cleanliness within the air conditioning units. The only thing that was actually good was the food.
by A verified traveler
Posted 29 Dec 2024
This property is nothing like the reviews. Although the Nannie’s could have been a great option. Upon getting there we were immediately uncomfortable with the conditions of the place. We did not stay here after seeing the property. We booked elsewhere and left
Comment from Hotel Management
31 Dec 2024 by Trishawana Davidson, Hotel Management
We believe your review is unreasonable given the circumstances of your stay. Your family arrived at our hotel at nightfall during our special Jamaican night celebration, which featured a delightful Jamaican buffet and vibrant live entertainment. This event is a highlight for many of our guests, providing a unique cultural experience.Our records show that you placed a do not disturb sign on your door, indicating your preference for privacy. The next morning, you checked out early at 9:25am, expressing that your wife had difficulty with the stairs, because she had a bad knee. We offered you a room change to accommodate your needs, which you declined. Instead, you informed us that you planned to leave early to join family at another hotel. We promptly processed a refund for the unused nights of your stay.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Trishawana Davidson, Hotel Management
Thank you for sharing your feedback.
by A verified traveler
Posted 12 Dec 2024
Staff was great. Facility needed updating.
Comment from Hotel Management
31 Dec 2024 by Trishawana Davidson, Hotel Management
Thank you for sharing your feedback following your stay with us. We do our best to provide great service to all our guests. Your comments will be helpful in making improvements to the FDR experience. We hope to host you again soon
by A verified traveler
Posted 1 Dec 2024
Property is not well maintained. Our toilet was not functional. Food choices were limited.
by A verified traveler
Posted 15 Nov 2024
We absolutely loved the nanny feature in this property and got so lucky to have Deborah as our nanny. The activities are fun and they find creative ways to engage the kids. Since we went during low occupancy season, most of the resort's restaurants were closed down so there were limited food options (although the food was fresh and delicious) and the resort seemed quite "dead". The pools were not appealing with dead bugs floating at the top although the beach was sandy beautiful and ocean gorgeous. The resort could use some maintenance, the rooms were not really comfortable and required 3 maintenance visits during our 3 days. Service was generally good and accommodating. I would recommend to go with young children for a limited number of days during a popular holiday and plan for 1-2 excursions if you do not need the "frills" or "luxury" of a 5 star resort.
Comment from Hotel Management
16 Nov 2024 by Trishawana Davidson, Hotel Management
Thank you for taking the time to share your review following your recent stay with us. We are happy to read that Deborah was the best fit for your family. It is currently our low season, however we do our best to ensure that the services are kept at a very high standard. We are delighted to know that you enjoyed our fresh and delicious food options. We do have engaging activities for kids and adults, as well as nightly entertainment.Our records indicate that you requested extra pillows and blanket from the Front Desk on November 10, 2024. The Front desk delivered as the request was received after your nanny left for the day. Our records indicate that on November 11, 2024 your Nanny noticed a running toilet in your Suite while cleaning and had maintenance resolve this issue quickly. We apologize for any inconvenience this may have caused.In our beautiful tropical country, we understand the importance of clean and inviting pools. We always have our Pool & Beach attendants on duty to actively manage any leaves or bugs that may blow in.Rest assured that we take your comments seriously. We look forward to the opportunity to host your family again soon, ensuring your next stay is even more memorable!
by A verified traveler
Posted 27 Sep 2024
Stay was bleh.
by A verified traveler
Posted 17 Sep 2024
Our nanny Deborah was amazing, she kids loved her. The owner is such a kind, down to earth person. The staff were incredible, they made us feel welcome and were so sweet with our kids. The food was delicious. It's a perfect destination if you are travelling with young children and although the property is quite outdated (but very clean), we would love to come back.
Comment from Hotel Management
16 Nov 2024 by Trishawana Davidson, Hotel Management
We appreciate you sharing this review with us! We are thrilled to read that your kids loved your Nanny Deborah! Thank you for your kind comments about our staff and the food. We do look forward to hosting your family again soon.
by A verified traveler
Posted 8 Sep 2024
Our family has been coming to FDR for years. The staff is so friendly and just amazing! There are lots of fun activities, especially for kids. Everyone loves the 100 foot waterside, playing pool volleyball, hermit crab races, and large pool to name a few. Even with the hurricane that hit the day before, staff did an incredible job, cleaning up the property and Working together to ensure we (21 of us) had a great time. We highly recommend this place… The nannies are the best!!!
by A verified traveler
Posted 18 Aug 2024
The owner of this establishment was very welcoming and accommodating. The service was excellent and the servers were awesome. Even the security was too notch. They never forgot my name, even with so many other patrons there. The grounds keeper picked fresh coconut off the tree for me and gave me mangoes as well. My experience was second to none!
