Ratings based on 435 Verified Reviews

3.1 out of 5
68% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.4 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 10 Jun 2020
Comment from Hotel Management
15 Jun 2020 by sales coordinator, Hotel Management
Thank you
4 out of 5
by A verified traveler

Posted 17 Mar 2020
The property is big the land scaping is good the bar is good the entertainment is good
Comment from Hotel Management
17 Mar 2020 by sales coordinator, Hotel Management
thank you for sharing your wonderful and fun experience with us,we are grateful to have an advocate like you.this means a great deal to us as we must have been doing something good offering our service..
4 out of 5
by A verified traveler

Posted 1 Feb 2020 on CheapTickets
There are many small repairs that needed to be done. Several times had asked for them to turn on the hot water. Lot of the extra curricular activity equipment needed to be repaired and/or updated. But the staff was great!
Comment from Hotel Management
3 Feb 2020 by sales coordinator , Hotel Management
Dear Guest, thank you for taking the time to write your review .please accept my sincere apology if there were any inconsistencies in the service offered to you . we do hope you will gives us another opportunity to share with you the true Club Ambiance.
1 out of 5
by A verified traveler from United States

Posted 3 Jan 2020 on Travelocity
Everyone, if there is one and only one review to read - it's this one. I saw some very bad reviews before booking, but was optimistic and figured some over privileged people were angry because something small happened. This place is hands down the worst place I've ever seen or been to, and should be shut down immediately. The website lies about everything, there are 3 bars but only 1 was open - only half of a restaurant - the pictures are from 20 years ago when this was a decent place. Everything is outdated, NO WATER - could not take a shower, the food was HORRIBLE, everything was an inconvenience for the staff when you asked for ANYTHING. Most importantly, no one cared.... like, they all lie to you - asked where something to eat was and multiple workers said they didn't know, even though they were eating. If you miraculously get a drink from the bar, be prepared to bring all of your cups/dishes back to the bar - they get REALLY angry if they have to pick anything up. Don't bring your wife or girlfriend, because there are no rules with how aggressive the staff can be towards females. Don't bother trying to get in the ocean, because you can't. There really is no beach, all of the sand is pretty much gone so unless you enjoy sitting on concrete, you won't be there. The pool is not clean, and don't ask the staff for a towel because you won't get one. Travelocity should be embarrassed and remove this place from a place you can book, you will be miserable - do NOT stay here.
Comment from Hotel Management
6 Jan 2020 by Sales coordinator, Hotel Management
Dear guest we thank you for giving us your feedback ,please accept our sincere apologies for the problem you have encountered during your stay at the hotel ,we are sadden by the fact that we did not meet your expectation ,i will pass on this information to the relevant authorities .it was a pleasure having you here.
2 out of 5
by A verified traveler from Reno,NV

Posted 2 Jan 2020
The property was very old, it needs a upgrade, which I don’t think the owner cares about.
Comment from Hotel Management
3 Jan 2020 by Sales coordinator, Hotel Management
Dear Guest we are sadden by the fact that we did not meet your expectation.we welcome your feedback and will surely pass on this information to the relevant authorities.it was a pleasure having you here .
1 out of 5
by A verified traveler

Posted 1 Jan 2020 on Orbitz
Comment from Hotel Management
4 Jan 2020 by Sales coordinator, Hotel Management
thank you
1 out of 5
by A verified traveler

😑

Posted 27 Dec 2019 on Hotels
One word. HORRIBLE
Comment from Hotel Management
27 Dec 2019 by Sales coordinator, Hotel Management
Good morning thank you much for your review .please accept our sincere apology for the inconvenience you may have experience,we are sadden by the fact that we did not meet your expectation.we welcome your feedback and will surly pass on this information to the relevant authorities, was a pleasure having you here.
1 out of 5
by A verified traveler

Posted 18 Dec 2019
This was my second visit. Unfortunately it will be my last. I booked a superior room that was advertised as over looking the pool with sea view. Instead i was placed in a cornor room that overlooked the entertainment area. There was no hot water and i had to use a bucket to flush the toilet. I reported the matter and was promised that someone would come check on it but no one did. The television had 6 channels in the evening but the next morning there was only one local channel. The bathroom was dark and dingy and furniture old and dirty at the base. The food tasted really good, but There was a limited choice of food. On the other hand the grounds was quiet and relaxing and staff quite pleasant.
Comment from Hotel Management
18 Dec 2019 by Sales coordinator, Hotel Management
Dear Guest I would like to offer my sincerest apologies for the problem that you encountered during your stay at the hotel,we are sadden by the fact that we did meet your expectation ,we welcome your feedback and will surly pass on the information to the relevant authorities .it was a pleasure having you here
1 out of 5
by A verified traveler

Posted 16 Dec 2019
Nothing.The pipes in the bathroom are broken this includes the shower pipes and face basin . The furniture are old . No proper mat at beside. Refrigerator is rusty. Drapes are horrible. The rooms and bathroom need a complete make over .I saw a cat in the dining area.For cats lick things eg cutlery etc unacceptable.The complete building should be demolished .Things have changed too old. Sometimes we have to get new things in order to do well.The containers serving the food should be thrown away and be replaced with new ones.You should not ask for review because you know that the hotel is below Zero.Lookin for the day when That building will be demolished.
Comment from Hotel Management
16 Dec 2019 by Sales coordinator, Hotel Management
Dear Guest I would like to offer my sincerest apologies for the problem you encountered during your stay at the hotel,we are sadden by the fact that we did not meet your expectation welcome your feedback and will surly pass on this information to the relevant authorities .it was a pleasure having you here.
2 out of 5
by A verified traveler

Posted 13 Dec 2019 on Orbitz
The property is ancient and "run down". It badly needs renovation to be on par with other facilities that can boast an "all inclusive" stay. I hope the management pays attention to the constructive criticisms that are offered.
Comment from Hotel Management
13 Dec 2019 by Sales coordinator, Hotel Management
We welcome your feedback and will surely pass on this information to the relevant authorities. It was a pleasure having you here.
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