Ratings based on 2,365 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Great overall experience
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Melissa Burrell, Hotel Management
Dear Sheena,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacation at our hotel.Sending you our Warmest Regards,Melissa BurrellGuest Relations Department
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Melissa Burrell, Hotel Management
Dear Maria Christina,Thank you for sharing your ratings with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 20 Dec 2024
We love the team work that was displayed among each other in ALL areas especially when dinning at Jazzmine... we'll visit again. We love the live music from the bands... The garden was beautiful, the beaches, pool rooms clean and nice. We really enjoy our first international vacation..
THE FOOD'S WAS ON POINT. from check-in to check-out was wonderful. Housekeeping was great. The baggage men was wonderful.
Comment from Hotel Management
20 Dec 2024 by Melissa Burrell, Hotel Management
Dear Willie,Thank you for your wonderful feedback. We’re thrilled to hear that you enjoyed your first international vacation with us. It’s fantastic that you appreciated the teamwork among our staff, especially at Jazzmine, and enjoyed the live music. We’re delighted that you found the gardens, beaches, and pool to be beautiful, and that your room was clean and comfortable. Your compliments about the food and our housekeeping team mean a lot to us. We can't wait to welcome you back for another memorable stay.Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 20 Dec 2024
Takeyia Jones and Shandon Green were so helpful at all times! They made sure to check in with us to ensure we were having the best time. The pool was wonderful and DJ Dave rocked the music!
Comment from Hotel Management
20 Dec 2024 by Melissa Burrell, Hotel Management
Dear Danelle,Thank you for your comments. It is a pleasure to know that you enjoyed our services, and amazing staff during your vacation.We are grateful for the recognition of our team members, for being of great service to you during your vacation.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacation at our hotel.Sending you our Warmest Regards,Melissa BurrellGuest Relations Department
by A verified traveler
Posted 20 Dec 2024
Great stay with great staff! Shannon Green & DJ Dave & Takieya Jones really made the trip memorable! Great great staff here!
Comment from Hotel Management
20 Dec 2024 by Melissa Burrell, Hotel Management
Dear Jake Casimiro,Thank you for your comments. It is a pleasure to know that you enjoyed our services, and amazing staff during your vacation.We are grateful for the recognition of our team members, for being of great service to you during your vacation.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacation at our hotel.Sending you our Warmest Regards,Melissa BurrellGuest Relations Department
by A verified traveler
Posted 20 Dec 2024
I had the most amazing experience! From the front desk, to dining, to room service, all of the services were spectacular. The room was luxurious, spacious and comfortable. The dining was incredible! I was shocked at how good the food was everywhere I dined at on the resort. The staff was friendly and incredibly helpful. 10/10 experience and I will definitely return!
Comment from Hotel Management
20 Dec 2024 by Melissa Burrell, Hotel Management
Dear Antonia,We truly appreciate your kind words and are delighted that you enjoyed so many aspects of your stay. We look forward to welcoming you back soon for another excellent experience.Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 19 Dec 2024
The check-in Evening staff was rude with an attitude. I was lied too over and over again. I paid for 4 rooms, only received keys for 3 rooms. I was told that my party will be together, not true, we were in different buildings, floors with no ocean views as promised. I had to make 4 trips to the front desk on day one to try to clear up the problems. After the 5th visit to the front desk, I ask to speak with a manager or someone in charged. The manager was no help, he supported the RUDE/ATTUTIDE STAFF. My guest had to sleep together in a double bed, after I ask and paid for 2 double beds. We were told that someone would bring a roll out bed, never received. I paid for Ocean View but received flowers, and bushes instead. My luggage was lost, which I had to find on my own. This was my 3rd visit, and I will never bring and/or tell FAMILY, FRIENDS OR ASSOCIATE TO VISIT THIS RESORT.
Comment from Hotel Management
21 Dec 2024 by Melissa Burrell, Hotel Management
Dear Ms. Renee,Thank you for sharing your comments about your stay with us.We sincerely apologize for the concerns you’ve brought to our attention, it certainly does not reflect the commitment and the quality that we have exhibited for many years.All your observations have been forwarded to the Management of the resort and relevant departments as the guests' satisfaction is our priority. Also, it is important to note that we will be consistent in striving to improve the excellence in our services.We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Kind Regards,Melissa Burrell.Guest Relations Department.
by A verified traveler
Posted 19 Dec 2024
I didn't like the Check-in Evening Staff. The communication was poor and rude. The 2 female staff during my check-in, told untruth, lied, and need more training with dealing with the customers. I paid for 4 rooms but only received keys for 3 rooms after asking for 4 keys. I was told my party was together, but we were not, as promised. I ask for an ocean view but was placed with flowers and bushes in front of my balcony. After walking back and forth to the front desk, I ask to speak with a manger or someone in charge. Once again, the conversation lasted for over an hour with little satisfaction for me/the customer. This is my 3 visits, I WILL NOT ASK FAMILY, FRIENDS OR ASSOCIATES TO VISIT THIS RESORT.
Comment from Hotel Management
19 Dec 2024 by Melissa Burrell, Hotel Management
Dear Ms. Angela,Thank you for your comments. Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.All your observations have been forwarded to the General Management of the resort. Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 19 Dec 2024
Food is ok service is good rooms ok pools good beach is terrible if you only want to go to the pool it’s ok if you want beach forget it
Comment from Hotel Management
19 Dec 2024 by Melissa Burrell, Hotel Management
Dear Michael,Thank you for sharing your feedback.Please rest assured that we will do our best to improve in the area mentioned.Kind Regards,Melissa BurrellGuest Relations Department.
