Ratings based on 2,409 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Melissa Burrell, Hotel Management
Dear Rafal,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacation at our hotel.Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 8 Dec 2024
Room was directly over the entertainment stage. Hard to sleep.
Comment from Hotel Management
9 Dec 2024 by Melissa Burrell, Hotel Management
Dear Andrea,Thank you for sharing your feedback with us.We apologies for any inconvenience caused. For the point that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 8 Dec 2024
I like everything
Comment from Hotel Management
9 Dec 2024 by Melissa Burrell, Hotel Management
Dear Adrian,Thank you for sharing your comments.We’re delighted to hear that you had a wonderful stay with us.Kind Regards,Melissa BurrellGuest Relations Department
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Melissa Burrell, Hotel Management
Dear Ms. Kabresha,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel.Kind Regards,Melissa BurrellGuest Relations Department.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Guest Relations Department, Hotel Management
Dear Remone,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
by A verified traveler from Mount Vernon
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Guest Relations Department, Hotel Management
Dear Rocheaa,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
by A verified traveler
Posted 5 Dec 2024
Good snd large facilities, food was ok considering its all invludive. There is nothing outdide of the hotel. We liked the pool and the beach.
Comment from Hotel Management
5 Dec 2024 by Guest Relations Department, Hotel Management
Dear Igor,Thank you for sharing your feedback. We're delighted to hear that you enjoyed our pool and beach facilities. It's wonderful that you found the hotel’s facilities to be good and large, and we appreciate your thoughts on the all-inclusive food. We understand that the surrounding area might not offer much outside the hotel, and we’re glad our amenities could provide you with a satisfying experience. If there’s anything we can do to further enhance your stay, please don’t hesitate to let us know.Kind Regards, Kimberly Watson
by A verified traveler
Posted 5 Dec 2024
I love the staff at this hotel I found them very professional and helpful when I stayed there in November however, the staff at the buffet was excellent!!! I wish I could remember the specific gentleman name but I was please and I will definitely stay here again great job Bahia Jamaica
Comment from Hotel Management
5 Dec 2024 by Guest Relations Department, Hotel Management
Dear Nickcola,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our staff during your stay in November. It’s fantastic to know that the buffet team, in particular, made such a great impression on you. We will be sure to share your kind words with them.We truly appreciate your feedback and are so happy that you plan to stay with us again. We look forward to welcoming you back for another memorable experience.Kind Regards, Kimberly Watson
by A verified traveler
Posted 4 Dec 2024
The front desk staff was very unfriendly (rude) and not helpful at all. We received no information on the resort when we checked in and had to rely on an app for a map, dining hours, and general information. We were never told about the Village area for shopping nor were we informed about the entertainment. We were there a week but could only visit the restaurants 3 times...the rest of the time we had to go to the buffet which literally had the same bland food everyday and night. We had to seek out all information. We requested blankets several times and never received them. The air conditioning was stuck on high due to a broken thermostat that we requested numerous times to be fixed. After 4 days and many complaints we were moved to another room. It was nearly impossible to get items replaced from housekeeping. They would take the used bath towels and bath mat but not replace, even after calling multiple times and requesting the items. I have traveled to Jamaica many times and like to stay in different areas and check out different resorts and this is by far the worst I have ever been to. If you are looking for an affordable, great place in Jamaica for a vacation, do not stay here! I will be returning to Iberostar Rose Hall Beach for my visit next year. Iberostar has always been amazing!
Comment from Hotel Management
5 Dec 2024 by Guest Relations Department, Hotel Management
Dear Michele,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel.Sending you our warmest regards,Kimberly Watson
by A verified traveler
Posted 4 Dec 2024
Very safe, staff very friendly and helpful. Highly recommended. I def will stay at Bahia resorts in the future!
