Ratings based on 2,407 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Check in took all of 10 mins although it was busy. The concierge was amazingly informative and I was in my room in no time. The person handling my bags escorted me to the room to make sure everything was in compliance and restated the hotel and aminities. It was a perfect start
by A verified traveler
Posted 4 Dec 2024
Property is an old building and the room provided doesn’t have proper drain, shower door properly closed and room key doesn’t work and everytime need to go to front desk to reprogram. I requested for the room close to friends room they told us our room is upgraded but later found that my friends room got upgraded.
Food is ok but drinks are terrible and with limited options. I will avoid the hotel at any cost
by A verified traveler
Posted 4 Dec 2024
Most of the staff wasn’t friendly and the service was horrible, we have decide never to visit this chain.
by A verified traveler
Posted 3 Dec 2024
Food could be better, wasn’t great. Service was good, and I just hope later in the future they update the furniture and fix up certain things. Other than that it was a nice vibe.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Guest Relations Department, Hotel Management
Dear Dauhajri,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
by A verified traveler
Posted 3 Dec 2024
The food at Nyam was delicious, variety of items ans it waa all delicious. Even food for vegetarian and a large selection at that
Comment from Hotel Management
3 Dec 2024 by Guest Relations Department, Hotel Management
Dear Patrice Marie Denise,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
by A verified traveler
Posted 2 Dec 2024
The hotel itself was very nice, we booked through Expedia keep in mind it says all inclusive, but unfortunately you are not allowed to go to every restaurant but to choose only one base on how many days you are staying.
Comment from Hotel Management
3 Dec 2024 by Guest Relations Department, Hotel Management
Dear Analy,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel.Sending you our warmest regards,Kimberly Watson
by A verified traveler
Posted 2 Dec 2024
It was lovely
Comment from Hotel Management
2 Dec 2024 by Guest Relations Department, Hotel Management
Dear Brittany,Thank you for your feedback! We are so happy to hear that you had a lovely experience with us. It’s always our goal to provide an enjoyable and memorable stay for all our guests.We look forward to welcoming you back for another wonderful experience!Kind regards, Kimberly Watson
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Guest Relations Department, Hotel Management
Dear Valisa,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson
by A verified traveler
Posted 30 Nov 2024
Great for young families looking to enjoy a beach, family pool and kids pool. Staff were super friendly and helpful. The room was outdated. Some key necessities were missing such as hand soap and facial tissues.
Comment from Hotel Management
30 Nov 2024 by Guest Relations Department, Hotel Management
Dear Garondip,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica. However, we will strive to improve in the areas you have mentioned.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
