Ratings based on 967 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westborough
Posted 17 Nov 2024
Great staff. Comfortable room. Quiet and peaceful with great character! We loved the coffee and muffins in the morning. We’ll definitely stay here again.
Comment from Hotel Management
17 Nov 2024 by Sitzmark Team, Hotel Management
Thanks for that awesome review! We sincerely appreciate your business and look forward to your next trip to the Cool Pines.
by A verified traveler from Ruidoso
Posted 15 Nov 2024
Excellent property. Friendly staff. Extremely comfortable room and bed. Highly recommend this property.
Comment from Hotel Management
16 Nov 2024 by Sitzmark Team, Hotel Management
Thanks for that awesome review! We sincerely appreciate your business and look forward to your next trip to the Cool Pines.
by A verified traveler
Posted 14 Nov 2024
Felt at home here, very cozy and inviting with a beautiful scent throughout the building. Room was rustic and they had a white noise machine which I used! The muffins were amazing and front desk staff very kind.
Comment from Hotel Management
14 Nov 2024 by Sitzmark Team, Hotel Management
Thank you for choosing to stay with us! Please come back on your next trip to the cool pines!
by A verified traveler
Posted 13 Nov 2024
Very clean staff was great
Comment from Hotel Management
13 Nov 2024 by Sitzmark Team, Hotel Management
Thank you for choosing to stay with us! Please come back on your next trip to the cool pines!
by A verified traveler
Posted 13 Nov 2024
Enjoyed!
Comment from Hotel Management
13 Nov 2024 by Sitzmark Team, Hotel Management
Thank you for choosing to stay with us! Please come back on your next trip to the cool pines!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Sitzmark Team, Hotel Management
Thank you for choosing to stay with us! Please come back on your next trip to the cool pines!
by A verified traveler
Posted 6 Nov 2024
That is now my favorite place to stay. The staff is so awesome and most of all the whole experience of staying in such a vintage place beautiful I highly recommend it.
Comment from Hotel Management
6 Nov 2024 by Sitzmark Team, Hotel Management
Thanks for that awesome review! We sincerely appreciate your business and look forward to your next trip to the Cool Pines.
by A verified traveler
Posted 3 Nov 2024
I loved every part of this hotel. The hospitality was next level and better than 5 star hotels I have stayed at. We chose this in because we didnt have much time to book a cabin, but after this stay, I dont think ill even think about a cabin on our next visit. I enjoyed the freshly baked muffins and coffee every morning. The atmosphere was perfect and really loved how quiet and safe we felt the entire time.
Comment from Hotel Management
4 Nov 2024 by Sitzmark Team, Hotel Management
Thanks for that awesome review! We sincerely appreciate your business and hope to see you on your next trip.
by A verified traveler
Posted 22 Oct 2024
Lisa is a great host!
Comment from Hotel Management
23 Oct 2024 by Sitzmark Team, Hotel Management
Thanks for that awesome review! We sincerely appreciate your business and hope to see you on your next trip.
by A verified traveler
Posted 16 Oct 2024
Unique property, clean, very attentive staff and a great price. Loved the chalet theming, fit perfectly into the Ruidoso scenery
Comment from Hotel Management
16 Oct 2024 by Sitzmark Team, Hotel Management
Thank you for choosing to stay with us. Please come back and stay with us on your next trip to the cool pines.
