Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great place in Ruidoso
by A verified traveler
Posted 18 Nov 2024
Hotel was real nice and clean! Seems hotel was recently remodeled and was up to date and modern...
We showed up about 40 mins before breakfast was over, however no more food was added. Many other guest arrived later and saw they were disappointed...
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Edward,We appreciate your positive feedback regarding the cleanliness and modern updates of our hotel. We regret any inconvenience regarding the breakfast availability, as timing can vary based on guest flow. Your comments have been noted for our team's awareness moving forward.
by A verified traveler
Posted 12 Nov 2024
Clean. Nice. Spacious room.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Big,We're delighted to hear that you found our hotel clean, nice, and with spacious rooms. Our team takes pride in providing a comfortable stay for our guests. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Adriana,We are thrilled to hear that you had a wonderful experience at our hotel! Please do not hesitate to reach out to us if you have any further comments or suggestions. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 26 Oct 2024
Loved the room size.
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello David,We are glad to hear that you enjoyed the spaciousness of your room during your stay with us. Thank you for taking the time to share your positive feedback. Your comfort and satisfaction are always our top priorities, and we hope to welcome you back for another great experience in the future.
by A verified traveler from FORT WORTH
Posted 23 Oct 2024
Location was great in downtown Ruidoso.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Patrick,We're glad to hear you enjoyed our convenient downtown location in Ruidoso. We appreciate your feedback and hope you had a pleasant stay overall. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Oct 2024
Modern and comfortable
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Brady,We are delighted to hear that you found our hotel modern and comfortable. Your feedback is greatly appreciated as we strive to provide our guests with a pleasant stay. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Alicia,We are thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another unforgettable experience.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Michelle,We are charmed to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon for another fantastic experience!
by A verified traveler
Posted 16 Oct 2024
The Staff can improve.
I dont know why they charge me again the taxes.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Mauro,We appreciate your feedback and apologize for any inconvenience caused. Please reach out to our management team directly to address any concerns regarding your charges. Thank you for bringing this to our attention.
