Ratings based on 990 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
..
by A verified traveler
Posted 13 Nov 2024
..
by A verified traveler
Posted 11 Nov 2024
.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 8 Nov 2024
The room was very big and the breakfast was very good. Staff was super friendly. Would definitely recommend!
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Syra, thank you for the wonderful feedback! We're so glad you enjoyed the spacious room, the breakfast, and the friendly service from our staff. Your recommendation means a lot to us, and we look forward to welcoming you back soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler
Posted 22 Oct 2024
The room was spacious and clean. Complimentary breakfast was more than adequatie.
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear Robert, thank you for your feedback! We're delighted to hear you found the room spacious and clean, and that you enjoyed the complimentary breakfast. We hope to welcome you back soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 19 Oct 2024
Wonderful staff, very clean
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear George, thank you for your wonderful feedback! We're thrilled to hear that you found our staff to be excellent and the property very clean. We look forward to welcoming you back in the future!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 17 Oct 2024
Clean and comfy bed
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear Sonia, thank you for your feedback! We're glad to hear that you found the bed clean and comfortable. We hope to have the pleasure of hosting you again soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 15 Oct 2024
We had a one night stay but everything was great. Check in was fast and easy and very pleasant staff. The room was very clean and comfortable. Very quiet as well. We will book again on our next visit.
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear Priscilla, thank you for sharing your experience! We're delighted to hear that you had a great one-night stay and that you found our check-in process, staff, and room to your satisfaction. It's wonderful to know you had a quiet and comfortable stay. We look forward to welcoming you back on your next visit!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 8 Oct 2024
The pool was nice however the rooms floors were not swept, there were crumbs in between the bedsheets, the bathroom had dirty floors and caked dust on the baseboards.
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear Cassandra, thank you for your feedback. We're glad you enjoyed the pool, but we sincerely apologize for the cleanliness issues you experienced in your room. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our housekeeping team to ensure that our rooms meet the high standards we aim to provide. We hope you'll consider staying with us again so we can deliver a better experience.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
