Ratings based on 989 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Nice hotel
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Hi Jose,Thank you for the fantastic rating! We are delighted to know that you had a great experience with us. We always aim to make every stay memorable, and your positive feedback is truly appreciated. If there was anything in particular that stood out during your stay, please feel free to share. We look forward to welcoming you again soon.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Customer Care Team, Hotel Management
Hi Jesus,Thank you for your perfect rating! We're delighted to see you had a good experience with us. If there's anything specific that stood out during your stay or areas we can improve, we’d love to hear your thoughts.Looking forward to hosting you again soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 30 Nov 2024
Room listed as sleeps 5 but no rollaway or couch available for 5th sleeper. Breakfast items were limited, coffee maker not working. Room was clean and water good.
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Ken, we appreciate you bringing these concerns to our attention. We apologize for the missing arrangements for the fifth sleeper. We’re reviewing our room listings to ensure accurate information is provided to future guests. Additionally, we’re working to improve the breakfast menu and ensure all amenities, like the coffee maker, are in top working condition. Thank you for recognizing the cleanliness of the room and the water quality. We’ll do our best to make your next stay more comfortable.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 23 Nov 2024
Was a bit dirty
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Thank you for your feedback, Nichole. We sincerely apologize for the cleanliness concerns during your stay. Our housekeeping team is being retrained to ensure that all rooms meet the highest standards of hygiene. We’re committed to improving, and we hope to provide you with a better experience in the future. We’d love to welcome you back soon.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 23 Nov 2024
Clean
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Thank you, Shane, for your positive rating and comment! Cleanliness is a top priority for us, and we’re thrilled to see that it met your expectations. If there’s anything else that stood out or areas where we could improve, feel free to let us know. We’d love to welcome you back soon.Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 17 Nov 2024
Was very quiet but the bed sheets were dirty and also the restroom. You guys need to be a bit more cleaner!
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Thank you for sharing your feedback, Cynthia. We’re glad you found the environment quiet, but we’re truly sorry to hear about the cleanliness issues you experienced with the bed sheets and restroom. This is not the standard we strive to maintain. Our housekeeping team has been informed, and we will ensure a thorough inspection of all rooms before check-in. For your next stay, please don't hesitate to reach out to our front desk if you encounter any concerns—we’ll address them immediately to make your experience more comfortable. We hope to welcome you back with improved service in the future. We hope to welcome you back soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
by A verified traveler
Posted 13 Nov 2024
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Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
by A verified traveler
Posted 13 Nov 2024
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Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
by A verified traveler
Posted 11 Nov 2024
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Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 8 Nov 2024
The room was very big and the breakfast was very good. Staff was super friendly. Would definitely recommend!
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Syra, thank you for the wonderful feedback! We're so glad you enjoyed the spacious room, the breakfast, and the friendly service from our staff. Your recommendation means a lot to us, and we look forward to welcoming you back soon!Best Regards,Days Inn Ruidoso DownsCustomer Care Team
