Ratings based on 38 Verified Reviews

3.6 out of 5
89% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2019 on Hotels
3 out of 5
by A verified traveler

Posted 8 May 2019
Leaking shower. Leaking sink. Flooding bathroom floor. Shortage on bath towels. Staff was friendly but useless to solve problems.
3 out of 5
by A verified traveler from Perth, Australia

Ok hotel

Posted 26 Oct 2017
The room itself was fine but the bathroom was a little dated with a tiny shower covered in mold. The bathroom also had an odd smell that we couldn’t get rid of. The worst part was that the power would turn off every half an hour or so and we would have to turn the mains switch off and on again to get power back.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely stay!

Posted 18 Sep 2017
This little hotel is a gem. Very tasteful, at a wonderfully central location. Three things are quite exceptional: Their breakfast puts five star hotels to shame. Everything was delicious. Too delicious! The bed linen is so amazing that you find yourself reluctant to get out of bed! Most importantly, they have the most amazing staff. They go out of their way to advise you on where to go and what to see and find any information you could possibly wish. They cater for your every wish, always with a smile. Particular praise must go to their Mariella and Alessio - the loveliest of people who make your stay unforgettable. Lovely people, lovely hotel, lovely city!
Comment from Hotel Management
18 Sep 2017 by Alessio , Hotel Management
Cara Dessy, thank you for your review. We are really happy that everything went well! We look forward to you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great boutique hotel in the heart of Palermo

Posted 8 Sep 2017
This is a fantastic spot. The location is perfect and the rooms spacious. Great staff. Highly recommend!
4 out of 5
Recommended
for Everyone
by A verified traveler from Spain

Nice hotel near histórica area

Posted 30 Sep 2016
The hotel was very well located near city center and histórical área. Staff extremely kind and helpful. Cons: the hotel is located in a building where other hotels and b&bs are located and. there is only one elevator with four people capacity. Breakfast is just fair
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Sep 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to town and shopping

Posted 19 Aug 2014
The hotel is clean but they did not change the towels we used even though they have a sticker indicating that if you leave it in the floor it will be changed they just took it and didn't replace ,the Wifi didn't work ,and the breakfast buffet not enough food was offered in relation to the number of customers present and you feel monitored if you go for seconds the ratio was 1 croissant to 4 customers and 1 toast to 3 customers . However, I would recommend, because it is clean and close to town.
1 out of 5
by A verified traveler

Péssimo atendimento

Posted 26 Jul 2019 on Hotels
Quero registrar minha total insatisfação com o estabelecimento. Fizemos uma reserva que incluía na diária estacionamento com manobrista e café da manhã. Ficamos hospedados por 3 noites , usamos a garagem por 2 noites e na hora do check out o proprietário que dizia não falar inglês??? nos apresentou uma conta de 75 euros pelo uso do estacionamento, alegando que não estava incluído e que devíamos reclamar com a Hoteis.com ( o que fizemos e diga-se fomos prontamente reembolsados e muito bem atendidos) Foi um absurdo até porque um estacionamento em nenhuma cidade que visitamos custava mais que 10 euros a diária. Usou totalmente de má fé conosco se aproveitando que estávamos com pressa para pegar um trem e não podíamos perder tempo debatendo! Também disseram que o café não estava incluído na diária!!! Nota 0 !! Não recomendo para ninguém!!! Ressaltando porém que a Hoteis.com foi formidável no atendimento conosco!
5 out of 5
by A verified traveler

Posted 15 Apr 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by nuccia , Hotel Management
Gent.mo Sig. Fuentes, molte grazie per averci lasciato questa fantastica recensione. E' stato un piacere ospitarVi presso la nostra struttura e soprattutto aver fatto la vostra conoscenza. Speriamo di rivederVi presto
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