Ratings based on 78 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Property was very convenient to public transportation: Westbahnhof as well as U-Bahn & S-Bahn. Everything was good! I would recommend.
Comment from Hotel Management
21 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Timothy,Thank you so much for your positive feedback! We're glad to hear that you found the location convenient with easy access to public transportation. It's great to know everything was good during your stay, and we really appreciate your recommendation. We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 10 Jul 2024
Clean, efficient, good taste, good communication
Comment from Hotel Management
15 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Adrian Radu,Your positive feedback and appreciation for our communication efforts are greatly valued. We are delighted that you enjoyed your experience with us and look forward to your next visit.Best regards,
by A verified traveler
Clean comfortable and quiet
Posted 22 Jun 2024 on HotelsGreat hotel close to u-bahn. Really quite well designed room excellent kitchette. Very comfortable.
But check in process was hell. Didn’t get email and couldn’t check in remotely spent nearly 30 mins on phone trying to check in. Nightmare!
Room isn’t cleaned during stay so tea coffee not topped up. Long life milk was off and curdled in hot water.
Overall lovely if the niggles were fixed it would be 10 out of 10.
Comment from Hotel Management
25 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Alison,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. At Numa we try to reduce our impact on our planet by reducing water usage and waste. For this reason, we provide weekly cleanings for reservations of more than 8 nights. However, we are happy to inform you that we have a storage room accessible to our guests where you can get tea, coffee, milk, towels etc. The room is in the basement. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,Numa Guest Experience Team
by A verified traveler
Great place
Posted 1 May 2024 on HotelsPerfect size with all amenities you need. Location is close to everything.
Comment from Hotel Management
27 May 2024 by numa Guest Experience Team , Hotel Management
Dear Guest,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
1 Feb 2024 by numa Guest Experience Team, Hotel Management
Dear Emily,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
by A verified traveler
Posted 18 Oct 2023
Comment from Hotel Management
15 Nov 2023 by numa Guest Experience Team, Hotel Management
Dear Adrian Radu,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
by A verified traveler
Good place to stay
Posted 15 Sep 2023 on HotelsThe room was nice and clean. I expected it to be small and it was but small in all the right ways. The added extras were very nice I liked having the tea and coffee and beer.
Comment from Hotel Management
18 Oct 2023 by numa Guest Experience Team, Hotel Management
Dear Roger,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
by A verified traveler
Posted 10 Sep 2023
Likes
a free bottle of juice and a bottle of beer (in the fridge) and a bottle of water plus a bag of crisps on kitchen counter
fully fitted kitchen complete with fridge, extractor fan and ceramic hobs (x2), pots and pans, plus crockery and cutlery available for use if required
nice bathroom
fully functioning air-con
bathroom demister mirror with built in light, and streaming speaker
large screen TV, lots of sockets and USB ports
helpful staff who showed up (Nicholas) to sort drainage smell problem
- Pre-printed numa ‘Apology Card’ and two small pieces of numa chocs left by housekeeping in response to the drainage smell issue
Dislikes
- ChatBot Virtual interaction lacks human touch
- ChatBot communications wasted a lot of time when a staff could have dealt with issues then and there e.g. without having to email videos of the entry pad and dirty linen issues
- rain shower not working
- drain smells from waste pipes of bathroom basin
- cooking smells from the restaurants below
- wc feels ‘boxed’ in
- plywood walls looks cheap and gives off plywood smell
- decorative black felt ‘trees’ on wall behind bed were peeling off
- dirty sheet and stained mattress cover
- lack of full instructions at time of booking about the available facilities at the premises e.g. available laundry room facility or luggage storage arrangements on check out being available (storage available from check-out until 8 pm on the day of checking out).
Comment from Hotel Management
27 Oct 2023 by numa Guest Experience Team, Hotel Management
Dear Albert,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet some of your expectations, and we hope that we can convince you to visit us again as we grow. On the other hand we appreciate your kind words about the room amenities and design. We hope you enjoyed your stay despite these small inconveniences and hope to see you again soon.Best regards, numa Guest Experience Team
by A verified traveler
Posted 28 Aug 2023 on Hotels
Nice hotel very Very great concept.
Make sure you Check your Email for Further instructions if not received please Call them
Comment from Hotel Management
18 Oct 2023 by numa Guest Experience Team, Hotel Management
Dear muraisen,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
by A verified traveler
48 hour stopover
Posted 14 Aug 2023 on Hotelsspotlessly clean inside, very handy for the Westbahnhof/ U3 for heading into the 1st/inner city, for boozing with the hipsters in Neubau, and generally enjoying vienna as a tourist. Couldn't get the TV to work, but i think that was probably user error on our side. Overall v happy - would defo stay agan
