Ratings based on 164 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 27 Aug 2024
The staff here are great. The friendliest team I've ever had the pleasure to be greeted by in any hotel Ive stayed and Ive travel alot.
They are a great assest to your establishment.
by A verified traveler
Haven't been this disappointed since shreck 2
Posted 14 Aug 2024 on HotelsPoor show. Had meals at this smith and weston before and really enjoyed then so thought when I'm next down I'll book a night.
First impression was good but whe i arrived at 9:30 but once i had been out to get somthing to eat (and returned) i found the shower not to be working! Unfortunately this was after the staff had left. In the morning while eating my yoghurt from the self serve the spoon texture felt a bit odd. Much to my disgust and horror the spoon was dirty! I thought it must have been me so went to get another to find 5/7 were dirty! Very disappointed. Then to top it off the staff member said the showers was a know issue and it should now be working..... unfortunately this was at half seven so no tome to use.
by A verified traveler
Posted 5 Aug 2024
This was our best stay while visiting the UK, amazing breakfast as well.
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler
Great place to stay.
Posted 9 Jul 2024 on HotelsThis is a great themed pub, hotel , the staff are friendly and on the ball , even showing you to your room .
My room was clean and even carried on the Wild West theme . The food was a little limited, but is was a cowboy/ cowgirl place so I guess they eat a lot of burgers.
by A verified traveler
Posted 16 Jun 2024 on Hotels
Right from check-in, staff were friendly and helpful. Riley took on my query about payment resolving the issue and satisfactorily explained the discrepancy between my app and his system. He took our bags to our room and ensured all was well. This excellent customer service by all staff members continued throughout our two night stay. A particular shout out to the smiley singing lady who made up our room.
The room was clean and comfortable, nice big shower and good facilities. We would stay again.
by A verified traveler
Posted 10 Jun 2024 on Hotels
by A verified traveler
Posted 2 Jun 2024 on Hotels
