Ratings based on 978 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by FRASER , Hotel Management
Thanks for the review Jerome
by A verified traveler
Posted 1 Dec 2024
The staff were very helpful and friendly. The room was exceptionally clean. Thank you susie kimber
Comment from Hotel Management
2 Dec 2024 by FRASER , Hotel Management
Hi SusanThanks for the review hope to see you soon again
by A verified traveler
Posted 1 Dec 2024
Great hotel
Decor a little dated for the Christmas area and horrible tamp smell as you walk into the reception. But other wise stay was great clean staff nice to
Comment from Hotel Management
2 Dec 2024 by FRASER , Hotel Management
Dear Lauren Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found your stay great overall and appreciated the cleanliness and friendliness of our staff. Your kind words mean a lot to us!We also appreciate your constructive comments about the decor in the Christmas area and the smell in the reception. Please accept our apologies for any inconvenience this may have caused. We will thoroughly investigate the issue and address it promptly to ensure a more welcoming environment for all our guests.Your feedback is invaluable in helping us improve, and we hope to have the pleasure of welcoming you back in the future for an even better experience.Warm regards,
by A verified traveler
Posted 1 Dec 2024
the staff where fabulous
Comment from Hotel Management
1 Dec 2024 by FRASER , Hotel Management
Thanks Charlene really happy to hear the TEAM took such great care of you.
by A verified traveler
Posted 25 Nov 2024
The rooms are spacious, the breakfast and dinner was good and the staff were helpful.
Comment from Hotel Management
1 Dec 2024 by FRASER , Hotel Management
Hi Michele Thanks for the positive review I will shall your feedback with the TEAM hope to see you again soon
by A verified traveler
Posted 22 Nov 2024
The hotel is nice enough, and good value for money given the area. Not in Tunbridge Wells (centre is about a 10-15 minute drive away) but close enough to be convenient. The decor (particualrly the carpets) are outdated, and my room had a slight sewage smell at times. But it was a good place to stay for working purposes.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by FRASER , Hotel Management
Thanks for the review JD hope to see you again soon
by A verified traveler
Posted 2 Nov 2024
Lovely hotel. Not in Tunbridge wells so need transport. Rooms need upgrading but the staff are lovely and helpful.
Comment from Hotel Management
2 Nov 2024 by FRASER , Hotel Management
Dear Guest,Thank you for your kind words about our staff! We’re glad to hear you enjoyed your stay. We appreciate your feedback regarding the rooms and will certainly take it into consideration as we plan for future upgrades.As for the location, we’re always happy to assist with transport options to help you explore the area. We hope to welcome you back soon!
by A verified traveler
Posted 1 Oct 2024
Easy access and parking.
The gardens and facility needs some TLC
Comment from Hotel Management
1 Oct 2024 by FRASER , Hotel Management
Thanks for the review Jim hope to see you soon again
by A verified traveler
Posted 27 Sep 2024
After a few bathroom teething problems initially which were sorted very quickly, we were generally impressed. The cleanliness of our room was immaculate (Room 123) on a daily basis. Thank you Viv. Staff were friendly, and special mention has to be made of Amanda and Theresa and the breakfast staff. A highly organised efficient team. A slight drawback was having to work around a coach party for meal timings and, possibly, the young lass behind the bar needed an extra pair of hands to help her in the busy period prior to dinner.
Comment from Hotel Management
28 Sep 2024 by FRASER , Hotel Management
Dear John Thank you so much for your kind words and valuable feedback! We’re delighted to hear that you were impressed with the cleanliness of your room and the friendly service from our team, especially Viv, Amanda, Theresa, and our breakfast staff. Your mention of the efficient service truly means a lot to us.We appreciate your understanding regarding the meal timings around the coach party, and we’ll certainly take your feedback about the bar staffing into account to improve the experience during busy periods. We hope to welcome you back again soon for an even better stay!
