Ratings based on 175 Verified Reviews

3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 14 Feb 2020
A very good location for walking into Leamington Spa. I liked the fresh modern decoration and the staff were friendly and helpful. It was a shame that the bathroom was let down by the worn out dirty shower screen seal.
Comment from Hotel Management
22 Feb 2020 by Emma D, Hotel Management
Dear Guest Thank you for your feed back, so i can pass the information to my maintenance team what room number did you stay in please so i can rectify the seal. Regards Emma Davidson Hotel Manager
3 out of 5
by A verified traveler

Posted 17 Jan 2020
Wifi coverage not great in the room, no controllable heating either. Parking is extra.
Comment from Hotel Management
22 Feb 2020 by Emma D, Hotel Management
Dear Guest Thank you for your feed back, i am sorry that your stay was not a satisfactory one. I have spoken with maintenance to see if we can resolve some of these issues. We do strive to ensure all our guests have a pleasant stay. Please contact me if you are in the area again so i can hopefully change your opinion of the hotel. Regards Emma Davidson Hotel Manager
5 out of 5
by A verified traveler

Very good

Posted 6 Jan 2020 on Hotels
The whole service was very good and the hotel is close to the town centre which is just what I wanted, would come again.
Comment from Hotel Management
22 Feb 2020 by Emma D, Hotel Management
Dear Guest Thank you for your feed back. We would like to welcome you back to the Episode Hotel if you are in the area. Regards Emma Davidson Hotel Manager
4 out of 5
by A verified traveler

Posted 29 Dec 2019
Comment from Hotel Management
22 Feb 2020 by Emma D, Hotel Management
Dear Guest Thank you for your feed back. Regards Emma Davidson Hotel Manager
2 out of 5
by A verified traveler

Very Disappointing

Posted 16 Dec 2019 on Hotels
Had to swap rooms 3 times, as door handle fell off one room after check in, then door wouldn't open on the second room, then finally got into the third. Also reception were adamant at check in that all 6 rooms that i had booked were not including breakfast, booking receipt definitely shows breakfast included. Ended up all of us when elsewhere in the morning for breakfast.
2 out of 5
by A verified traveler

Posted 8 Nov 2019
Gone downhill, used to be quite ok, but the place looks tired & they've made some poor changes, parking is now chargeable for overnight guests, which I really don't appreciate, you can no longer charge the bar to your room, which is a bit ridiculous for a hotel, and the breakfast ingredients were of poor quality.. We will not be staying here again.
2 out of 5
by A verified traveler

Business Trip

Posted 1 Nov 2019 on Hotels
I found the hotels feeling to be cold rather than warm and welcoming. Reception was fine, the room was OK (apart from the fact that it was in the roof space with loads of stairs and fire doors to negotiate before you actually got into it, with no lift being available). When you did get into the room, the bathroom doors entrance was restricted by the towel rail / radiator, carpets were baggy, but at least the bed and pillows were excellent. The cooked breakfast was average, a self service set up with plenty of choice, however good coffee and selection of fruits, yogurts and cereals etc. Perhaps its just me but I found the property to have no atmosphere at all.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Oct 2019 on Hotels
3 out of 5
by A verified traveler

Good for the price

Posted 19 Oct 2019 on Hotels
A cheap night, cleaned daily but rooms needs some tlc. You can hear between walls and when they move furniture during the night. Good location though.bed okay.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Oct 2019
Back to Hotel Details Showing Reviews 1 - 10 of 175 Next