Ratings based on 56 Verified Reviews

3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 Oct 2024
I like that San Antonio is accessible to multiple dining options around the area plus it’s walkable to other attractions like people’s park and head spa place.
3 out of 5
by A verified traveler

Posted 29 Sep 2024
I'd like to give a 5 star to everything here since I've noticed housekeeping staff are doing their absolute best to keep the rooms clean. However, just like the faucets and shower, I'm struggling to give it a perfect score since ... they can only do so much since the property conditions for the 'Superior room' are getting bad since (probably because it's gotten very old compared to the more recently built deluxe rooms). We couldn't take a shower or brush our teeth properly without the either the faucet or shower barely able to get any water out of itself. We mentioned to the front desk, I guess maintenance never got around to fixing it. That or it really was that particular room that's just old and needs to be redeveloped again. Also insects seem to be getting in somehow in the bathroom. Otherwise, the stay was okay. We did like that the housekeeping replenished the necessities daily and breakfast meals ! But yeah, kinda envious of the guests that got to stay in the Deluxe rooms since I'm sure their rooms are great with them being more recently built. Hopefully the older rooms get the much needed fixup that they need.
4 out of 5
by A verified traveler

Posted 21 Sep 2024
The staff are all helpful. Internet is good. Food is good, enjoyed the buffet. Facilities are not great , there’s a lot of things to improve. Maintenance is poor. There’s a lot of leak in their building. Elevator not working when we were there. But nothing to say with the staff. Very courteous.
5 out of 5
by A verified traveler

Posted 6 Sep 2024
Felt very safe. Clean. Staff very accommodating ! Pool area very nice.
5 out of 5
by A verified traveler

Posted 27 Aug 2024
Beautiful resort and nice seafoods all outside the resort grounds. Very clean with good TV options. Outdoor swimming pool is brilliant also
4 out of 5
by A verified traveler

Posted 12 Aug 2024 on Wotif
Like the food at their restaurant. Food service is fast too.
4 out of 5
by A verified traveler

Wpuld recommend

Posted 21 Jul 2024 on Hotels
Great hotel overall. Shame one pool was out of use and looked messy. Other pool was good. Rooftop also unavailable. It was a little noisy staying at the front of the hotel but nothing too bad, but I would request a back facing room if I stayed again. Breakfast was good, a lot of choice.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jul 2024
1 out of 5
by A verified traveler

Disappointed in my stay.

Posted 25 Jun 2024 on Hotels
Resort stay: * Unclean bedding (stained sheets/pillows) * Broken toilet * No in-room safe * Lack of umbrellas for guests (far walk to rooms) * Inconsistent upgrade policy * Unhelpful front desk staff (except for checkout) This highlights the key issues I faced without unnecessary detail.
5 out of 5
by A verified traveler

Posted 23 May 2024
Near the Beach
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