Ratings based on 345 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Nina / reception, Hotel Management
Thank you for your review!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Reception, Hotel Management
Thank you for your feedback. Warmly welcome again
by A verified traveler
Excellent choice in Rovaniemi
Posted 23 Jan 2024 on HotelsExcellent location in the city center of Rovaniemi. The hotel itself is rather functionally furnished, but offers all the amenities which a traveller might need. The breakfast is excellent and prepares you well for a day of exploration in Lapland. The friendly staff is an enormous asset - they helped us a few times with taxi bookings and even helped us to find an intercity bus schedule.
The only downside is a somewhat neglected maintenance - there’s quite a bit of wall chipping which is probably a result of customers hitting them with big bags. However, those do not diminish the experience. Would not hesitate to stay here again!
Comment from Hotel Management
25 Jan 2024 by Nina / reception , Hotel Management
Thank you for writing us feedback! Lovely to hear you've enjoyed your enjoy with us! We look forward on seeing you with us soon again.
by A verified traveler
Clean but disappointed
Posted 2 Jan 2024 on HotelsRovaniemi is a small city so I’m not sure what the other hotels are like. While the service and location of this hotel was excellent, I didn’t understand the 4star hotel rating. There were holes in the curtains, the conditioner was almost empty when we arrived, there was no hand lotions, the shower rack was falling off the wall. There’s no safe in the room so we had to travel everywhere with our passports and valuables. I just expected a bit nicer accommodation for a 4star hotel. Again, the staff were friendly and the room was clean so I don’t want to seem ungrateful.
Comment from Hotel Management
10 Jan 2024 by Nina / reception, Hotel Management
Thank you for writing us feedback! We are sorry to hear that the amenities in your room were not up to the standard. I apologize for the inconvenience and hope you let the reception know to make maintenance requests so we are able to fix the issues. Our standard rooms do not have own safety lockers but you're always welcome to bring valuables to reception to be stored in the safe securely. We are glad to hear you enjoyed with us otherwise, thank you again for writing us feedback.
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
10 Jan 2024 by Nina / reception, Hotel Management
Thank you for the review! Happy to hear your stay with us was exceptional. We hope to see you soon again!
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
10 Jan 2024 by Nina / reception, Hotel Management
We are sorry to hear your expectations were not met while staying with us. We are unable to resolve the situation without more information, please contact us directly.
by A verified traveler
Posted 11 Dec 2023
A very welcoming hotel close to everything in town. Staff were so welcoming. The room was nice and clean. Very close to transportation to the train, airport and Santa’s village. I highly recommend this hotel.
Comment from Hotel Management
11 Dec 2023 by Reception , Hotel Management
Thank you for your feedback! We are happy to hear that you have enjoyed your stay. Merry Christmas!
by A verified traveler
Posted 11 Dec 2023 on Orbitz
Nearby the city center bus stops, a distance of around 1.5 miles to the passenger train station. The bus stop for connections to Santa's Village is right next door
Comment from Hotel Management
11 Dec 2023 by Reception, Hotel Management
Thank you for your positive feedback! Happy to hear you enjoyed your stay.
by A verified traveler
Posted 10 Dec 2023
Highly recommend this hotel
Comment from Hotel Management
11 Dec 2023 by Reception, Hotel Management
Thank you for taking your time to write us feedback. Glad to hear you enjoyed your stay with us!
by A verified traveler
Posted 21 Feb 2023
The receptionists we met on Sunday around 1pm were super friendly and accommodating. The two receptionists working on Monday 5pm were super not friendly and they did not even want to open the locker room for us to get our luggages. They also asked us to use the bathrooms in the restaurant not inside the hotel. Their attitudes were as cold as the weather in rovaniemi.
Comment from Hotel Management
21 Feb 2023 by Reception, Hotel Management
We apologize any inconvenience caused. Our hotel has not own toilets on the lobby, we use our restaurant Frans & Cheries toilets when restaurant is open. I couldn't let you use our sauna rooms toilets, like you did earlier (when restaurant was closed), because there were someone going to have sauna already. Hope you're rest of the journey were pleasant
