Ratings based on 88 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Everything was spectacular. Breakfast was delicious in the beautifully decorated dining room. Wonderful, warm home feeling in the resort. Wendy and her husband Eddie were extremely welcoming and friendly. Meals at the Moutain Brau House were fabulous… authentic German food. Staff were friendly and extremely accommodating there too. Such a wonderful weekend there.
Comment from Hotel Management
7 Oct 2024 by Wendy n family, Hotel Management
Thank you for the great compliments. We try our best to keep our family business a family destination. And my husband thoroughly enjoys cooking his Mom’s delicious recipes, which he makes for the Brauhaus staff to serve and bakes the cakes just the same. Cooking n baking is his best therapy. When you love what you do, it is not a job. Stay well and we hope to have you back.
by A verified traveler
Posted 4 Oct 2024
Everything was awesome. The entertainment at the German Restaurant was great.
Comment from Hotel Management
5 Oct 2024 by Wendy, Hotel Management
Thank you so much! We had a busier Friday than expected, but when notified, we got extra help and all caught up in no time. Thank you for your patience and good review. We work hard to keep our family business and great place to visit.
by A verified traveler from Ponce
Posted 24 Sep 2024
Good attention
Comment from Hotel Management
24 Sep 2024 by Wendy, Hotel Management
Not sure what good attention means, but we do our best to make sure our guests are happy and all is clean. Safe travels and hope to have you back.
by A verified traveler
Posted 13 Sep 2024
Wonderful mountain stay and amazing German food! Everyone was so friendly and the home made breakfast was a true delight!
Comment from Hotel Management
13 Sep 2024 by Wendy, Hotel Management
It was a pleasure meeting you and happy you enjoyed our music and food, the taste of your home cooking back in Europe. We look forward to having you back. Stay well and happy healthy holidays.
by A verified traveler from West Columbia
Posted 23 Aug 2024
Family owned and operated for decades. Family friendly. A quaint resort. Pool was a good size. Small playground for kids, basketball and tennis court, horse shoe, volley ball net, hot tub. Plenty of tables and chairs, bench swings, “bar” area has puzzles and board games.
Breakfast was delicious. Separate restaurant on site with reasonable prices and fantastic food.
The room was clean and comfortable. There are 2 waterfalls that you can walk to, one on the property and another down the street.
Highly recommend calling the hotel directly before booking especially if you need a ground floor room, no elevators available.
Will stay again!!
Comment from Hotel Management
23 Aug 2024 by Wendy, Hotel Management
Thank You, it was a pleasure meeting you and we hope to have you stay with us again! Stay well and safe travels.
by A verified traveler
Posted 18 Aug 2024
We arrived at Crystal Brook Mountain resort after having stayed at a 5 star resort in Cape Cod. I can honestly say the staff at the 5 star resort could learn a thing or two from the staff at Crystal Brook.
Wendy was friendly, helpful and very accommodating. The staff at the restaurant and in the dining area were friendly and accommodating. Loved the selection for breakfast and being able to have what we wanted. Very few resorts still offer this option. Worked well with 4 kids.
This was our first time visiting the resort and yet it felt like we had been coming for years by the way we were treated.
It's location to hiking and Kaaterskill Falls is fantastic. Also just a short 15-20 min drive to the town of Catskill. Highly recommend Crystal Brook. Thanks again Wendy!
Comment from Hotel Management
18 Aug 2024 by Wendy, Hotel Management
Thank you, it was a pleasure meeting you and your family! We sincerely hope you come again and stay longer for more hiking and fun things in the area. Stay well and safe travels!
by A verified traveler
Posted 11 Aug 2024
We loved staying at Crystal Brook. Wendy was so pleasant and the property was charming and exactly what we were looking for. No complaints. We were able to check in late and felt right at home.
Comment from Hotel Management
12 Aug 2024 by Wendy, Hotel Management
Thank you, it was a pleasure meeting you and we look forward to having you back. Stay well n safe travels.
by A verified traveler from Westbury
Posted 5 Aug 2024
A nice, quiet place in the mountains with a touch of the German Alps.
Comment from Hotel Management
5 Aug 2024 by Wendy, Hotel Management
Thank you, it was nice meeting you and we hope to have you stay with us again. Stay well and safe travels!
by A verified traveler
Posted 30 Jul 2024
Staff were great. Owners are awesome they definitely make you feel welcomed. Great place for families to stay. Definitely going back again.
Comment from Hotel Management
31 Jul 2024 by Wendy, Hotel Management
Thank You, it was so nice to meet you and we look forward to our next visit! Stay well and we hope you got home safe! Wendy
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Wendy, Hotel Management
Thank You! Stay well and we hope to see you again!
