Ratings based on 572 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Only 25 m away from the water bus for sightseeing, so convenient
Comment from Hotel Management
18 Nov 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Tuan,I would like to thank you for your kind review.It is heartening to learn that the hotel's proximity to the water bus added convenience to your experience, allowing for effortless exploration of the sights. The positive remarks about room cleanliness, overall hotel condition, and the high level of service are reflective of the dedication to maintaining excellent standards. I am also glad the room amenities met your expectations, enhancing your stay with us.I hope to see you again the next time you are in Rotterdam. All the best.Eric Slabbekoorn, General Manager
by A verified traveler
Posted 6 Nov 2024
Recommended
Comment from Hotel Management
8 Nov 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Daisuke,I am grateful for your valuable feedback following your stay.I'm pleased that you had a pleasant stay with us and appreciated our high standards.I hope to have the pleasure of welcoming you back to Thon Hotel Rotterdam.Warm regards,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 5 Oct 2024
Great view of all the activity on the river.
Comment from Hotel Management
7 Oct 2024 by General Manager, Hotel Management
Dear Peter,I greatly appreciate your positive review.The picturesque scenery of the river that you enjoyed is indeed one of Thon Hotel Rotterdam's most cherished features. I also take pride in knowing that the cleanliness of our rooms met your expectations, reflecting the hotel's commitment to providing a pristine environment for our guests. Additionally, I am pleased that the condition of the hotel was to your satisfaction, showcasing the recent renovations and diligent upkeep by the team.I hope to see you again the next time you are in Rotterdam. All the best,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 2 Oct 2024
Good for sight seeing. In nice area. Room was very small so bit disappointed. Glass sliding door closed of toilet and shower. Wouldn’t stay in this type of room again. Attending wedding so space for clothes not good. No seat in the room. Very cramped. Clean but unfortunately the smell of food in the room was bit unpleasant so kept air con on.
Comment from Hotel Management
3 Oct 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Hazel,I am grateful for the time you took to provide us with your valuable insights.It is delightful to know that you found Thon Hotel Rotterdam's location conducive to sightseeing and appreciated its proximity to interesting areas. Thon Hotel Rotterdam prides itself on its unique position by the riverbank, offering great views of the Erasmus Bridge and the Maas river.However, I regret to hear that the room did not meet your expectations in terms of size and amenities. Due to the unique characteristics of the building, some rooms and bathrooms may vary in size within the same room type. I apologize if this aspect affected the comfort of your stay. Additionally, I am concerned about the scent you encountered, and although all rooms and bathrooms have been renovated recently, I understand how any lingering smell can impact the experience. Please be assured that maintaining a welcoming environment is a priority and we are always on hand to assist with any concerns.I am nevertheless pleased to acknowledge your satisfaction with the cleanliness of the room and the service provided. The hotel continuously strives to deliver a high standard of service, and your positive remarks are greatly encouraging.It would be a pleasure to see you again. Best regards,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Manager, Hotel Management
Beste Paul,Wat fijn dat u zo te spreken bent over uw bezoek aan Thon Hotel Rotterdam.Het verheugt me dat uw verblijf in het hotel naar wens was. Ik hoop u in de toekomst nogmaals te mogen verwelkomen!Met vriendelijke groet,
by A verified traveler
Posted 9 Sep 2024
ok
Comment from Hotel Management
10 Sep 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Guest,I would like to thank you very much for the time taken to review your stay.Unfortunately, it seems that your stay did not meet your expectations.I would welcome your suggestions on how we could have improved your experience.I remain hopeful for the opportunity to host you once more for a stay that meets all your expectations.With sincere regards,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Manager, Hotel Management
Beste,Hartelijk bedankt voor uw feedback.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer.Met vriendelijke groet,
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Manager , Hotel Management
Dear John,I'm pleased to receive your feedback regarding your stay at Thon Hotel Rotterdam.It is heartening to know that you found the room cleanliness and comfort as well as the overall hotel condition to your satisfaction, reflecting Thon Hotel Rotterdam's dedication to providing a well-maintained environment. Moreover, I am glad the service met your expectations, as the team strives to offer the best experience to our guests.I hope to see you again the next time you are in Rotterdam. All the best.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Chet,I would like to thank you for your kind feedback.I am delighted that the comfort and cleanliness of the rooms, the condition of the hotel, and the level of service have all met your expectations. Thon Hotel Rotterdam prides itself on maintaining high standards in all aspects of guest experience, and it is always encouraging to hear when these efforts resonate with our guests.I hope to see you again the next time you are in Rotterdam. All the best.Eric Slabbekoorn, General Manager
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Beste,Ik lees met plezier dat uw verblijf in het hotel geheel geslaagd was!Graag tot een volgende bezoek aan Rotterdam!Met vriendelijke groet,Eric Slabbekoorn, General Manager
