Ratings based on 553 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Manager, Hotel Management
Beste Paul,Wat fijn dat u zo te spreken bent over uw bezoek aan Thon Hotel Rotterdam.Het verheugt me dat uw verblijf in het hotel naar wens was. Ik hoop u in de toekomst nogmaals te mogen verwelkomen!Met vriendelijke groet,
by A verified traveler
Posted 9 Sep 2024
ok
Comment from Hotel Management
10 Sep 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Guest,I would like to thank you very much for the time taken to review your stay.Unfortunately, it seems that your stay did not meet your expectations.I would welcome your suggestions on how we could have improved your experience.I remain hopeful for the opportunity to host you once more for a stay that meets all your expectations.With sincere regards,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Manager, Hotel Management
Beste,Hartelijk bedankt voor uw feedback.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer.Met vriendelijke groet,
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
18 Aug 2024 by The Management, Hotel Management
Dear Valda,Thank you for sharing feedback regarding your stay with us.It is gratifying to know that the cleanliness of your room met your expectations and contributed positively to your experience. I take pride in Thon Hotel Rotterdam's commitment to maintaining a high standard of condition throughout the hotel, and I am glad this was reflected during your visit. Moreover, the service you received is a testament to the team's dedication to guest satisfaction.Thon Hotel Rotterdam strives to provide an exceptional stay for all our guests, and it is encouraging to hear that we have succeeded in this endeavour with your stay.I look forward to the pleasure of welcoming you back to Thon Hotel Rotterdam in the future.Kind regards,
by A verified traveler
Posted 8 Aug 2024
The location of the Thon Rotterdam is excellent. Easy to walk to many places of interest and a main tram stop is right outside the front door. The staff was pleasant and the room was very clean. The only downside was the size of the room and the bathroom. It is very small.
Comment from Hotel Management
9 Aug 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Susan,I would like to thank you for taking the time to share your experience.I am delighted to hear that the hotel's prime location provided you with convenient access to local attractions and transportation. However, I regret to hear that the room and bathroom sizes did not fully meet your expectations. Thon Hotel Rotterdam, being a building constructed in 1957, indeed features rooms and bathrooms of varying dimensions, which adds to its unique character. I aim to ensure that guests have a comfortable stay and I apologise for any inconvenience experienced.Nevertheless, it is a pleasure to know that the hotel team met your expectations with their pleasant service and that the cleanliness of your room contributed to a comfortable stay.I hope to have the opportunity to welcome you again in the future. Best wishes,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 6 Aug 2024
Very convenient location
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Dear Gary,I thank you for such a positive review.It is gratifying to learn that the hotel's location proved to be convenient for your needs, offering easy access to the various attractions and providing a serene riverbank experience. Furthermore, the provision of attentive and personalized service is a cornerstone of the hotel's ethos. Hearing that this was evident during your visit is incredibly heartening.We hope to see you again the next time you are in Rotterdam. All the best,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 4 Aug 2024
Close to cruise port
Comment from Hotel Management
7 Aug 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Tamara,I am delighted to read your review and thank you for highlighting your experience.It is gratifying to know that Thon Hotel Rotterdam's location was convenient for your visit, particularly in relation to the cruise port. I am also pleased to hear that the cleanliness of your room and the overall condition of the hotel met your expectations and contributed to a positive experience.Your satisfaction with the service provided is greatly appreciated, as the hotel team strives to offer the highest level of hospitality. Once again, thank you for choosing Thon Hotel Rotterdam for your stay. The hotel is proud to have been part of your Rotterdam experience.It would be a pleasure to welcome you back for another pleasant stay.Warm regards,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 25 Jul 2024
Fabulous staff. Opt in for the breakfast! Comfy rooms and so nice to be right on the water.
Comment from Hotel Management
27 Jul 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Guest,I thank you for such a positive review.It is truly gratifying to know that you enjoyed the fabulous service provided by the team here at the hotel. I am also pleased to hear that the breakfast was to your liking and contributed positively to your experience.Your mention of the comfortable rooms and the serene riverside location fills me with pride. It is indeed one of the hotel's unique features to offer such stunning views over the Erasmus Bridge and the Maas river – a sight many of our guests cherish.Furthermore, I am thrilled that the cleanliness and overall condition of the hotel met your expectations. It is always the aim of Thon Hotel Rotterdam to provide a spotless environment and top-notch facilities for our valued guests.Once again, thank you for taking the time to share your feedback. It is greatly appreciated and serves as a wonderful testament to the hotel's dedication to guest satisfaction.I look forward to welcoming you back on your next visit. Best wishes,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 10 Jul 2024
The property was located on the port with nice views of the boats coming and going.
Comment from Hotel Management
17 Jul 2024 by Eric Slabbekoorn, General Manager, Hotel Management
Dear Catherine,I am delighted to read your gracious comments about your stay.The hotel's location indeed offers a serene vantage point to observe the vibrant activity of the port and the boats. The views over the Erasmus Bridge and the Maas river are truly remarkable, and it is wonderful that you were able to enjoy them. Thon Hotel Rotterdam prides itself on these unique aspects that enhance our guest's experience. Should your travels bring you back to Rotterdam, Thon Hotel Rotterdam would be honored to welcome you again.I look forward to welcoming you back. Best wishes,Eric Slabbekoorn, General Manager
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Manager , Hotel Management
Dear Clarice,I would like to thank you for sharing such positive feedback following your stay.I am really glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.I look forward to welcoming you back on your next visit. Best wishes,
