Ratings based on 799 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Great modern hotel opposite the Rotterdam Cruise terminal and within walking distance of a metro station. Lots of restaurant options in the hotel and the hotel breakfast restaurant has lots of choices, especially as they serve breakfast until 1200hrs.
by A verified traveler
Posted 29 Nov 2024
The cosiness of the property
by A verified traveler
Posted 28 Nov 2024
Very close to the Rotterdam Cruise Terminal
by A verified traveler
Posted 4 Nov 2024
Hotel is mainly there for access to the cruises. If that is your goal, great! Book it. It wasn't ours, so the location wasn't our ideal.
Good:
Small but useful grocery store on the street behind the hotel. Good snacks of all sorts, they know their audience.
Nice workout area, with isolation/yoga rooms in the back.
Large hangout area in the lobby. Super cool fake fire that looks legit real.
Breakfast seems expensive but it's on par with local restaurants and was worth it to us to save time so we could get on with our day. Bonus, it was pretty good!
Great access to public transportation! Safe area, though a little distant if you want to walk around an area where there are people, shops, and restaurants. Walk over the bridge and you are pretty much there. Less great when the weather is rainy, but lovely things to see on the way.
Less great:
Staff was kinda meh when asked questions. It's likely they were worn out or something. Usually we have met a lot of great staff in that part of Europe.
Rooms were clean, and okay. Just rooms. But if you are there to just to sleep like we were, perfectly adequate.
Comment from Hotel Management
7 Nov 2024 by Room Mate Aitana, Hotel Management
Dear Michaela,Thank you very much for your detailed feedback and for staying with us in Room Mate Aitana.There is indeed room to improve in some areas, and we will definitely get to work!We look forward to welcoming you again in the future!Kind regards,Team ROOM MATE AITANA
by A verified traveler from Clearwater
Posted 29 Oct 2024
Very convenient to the cruise port. Friendly staff.
by A verified traveler
Posted 18 Oct 2024
We had a great time at the hotel: there’s a trendy “food court” attached to the hotel and it was very convenient. The hotel is in a great location, you can walk everywhere. If you are going on a cruise, you couldn’t be closer to the terminal. The only problem we had was that the hose in the shower kept on turning and water was splashing on the floor.mother than that, we found the hotel very nice.
Comment from Hotel Management
19 Oct 2024 by Danielle, Hotel Management
Thank you for sharing your positive experience with us! We’re glad you enjoyed the trendy food court, convenient location, and proximity to the cruise terminal. We apologize for the issue with the shower hose and will address it to prevent further inconvenience. We appreciate your feedback and hope to welcome you back for another great stay!Kind regards,DanielleTeam Room Mate Bruno
by A verified traveler
Posted 15 Oct 2024
Great place to stay before a cruise. Funky decor. Food hall is convenient for lively dinner. Quality so so but priced well.
Comment from Hotel Management
19 Oct 2024 by Danielle, Hotel Management
Dear Simon,Thank you for your feedback! We're happy to hear you enjoyed your stay before your cruise and appreciated our funky decor and convenient food hall. We hope to welcome you back soon!Kind regards,DanielleTeam Room Mate Bruno
by A verified traveler
Posted 2 Oct 2024
Perfect place to stay for cruise! Great staff, super clean room
Comment from Hotel Management
13 Oct 2024 by Ivana , Hotel Management
Dear Mary Jo,First of all, we sincerely thank you for your time and feedback! We are thrilled to hear that you found our hotel to be the perfect place for your cruise and that you appreciated our great staff and super clean room.Your kind words truly motivate our team, and we’re grateful for your support.Thank you again for sharing your experience. We look forward to welcoming you back soon!Warm regards,IvanaTeam Bruno
