Ratings based on 392 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
The room was clean, staff were excellent.
Would definitely stay there again.
by A verified traveler
Posted 16 Jan 2025
Perfectly located accommodation with plenty of food and shipping options. Very nice facility.
by A verified traveler
Posted 10 Jan 2025
Best place you will find in the area. Elevated style and sophisticated choices are not to be had around here.
Comment from Hotel Management
12 Jan 2025 by Ngaere, Hotel Management
Kia Ora Heather, We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Ngaere, Hotel Management
Dear Nasim, Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed your stay here at the Pullman Hotel Rotorua. We look forward to welcoming you back on your next visit to Rotorua!
by A verified traveler
Posted 3 Jan 2025
Nice property
Comment from Hotel Management
4 Jan 2025 by Camille, Hotel Management
Dear Greg,Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience during your stay with us. Your kind words about our team and service truly mean a lot.We look forward to welcoming you back in the future and ensuring your next visit is just as enjoyable. If there’s anything we can assist you with, please don’t hesitate to reach out.
by A verified traveler
Posted 29 Dec 2024
Location!!
Comment from Hotel Management
30 Dec 2024 by Front Desk, Hotel Management
Dear Ashley, We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk
by A verified traveler
Posted 28 Dec 2024
Good service
Comment from Hotel Management
30 Dec 2024 by Front Desk, Hotel Management
Dear Yiming, Thank you for your feedback! We’re glad to hear you enjoyed our convenient location and comfortable room. We hope to welcome you back for another great stay soon!
by A verified traveler from Montréal
Posted 28 Dec 2024
Nice
Comment from Hotel Management
28 Dec 2024 by Camille, Hotel Management
Hello Frederico,Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you had a great experience with us, and it means a lot to know our efforts made your stay enjoyable.At Pullman Rotorua, we strive to provide exceptional service and memorable experiences for every guest, and your kind words affirm that we’re on the right track.We truly appreciate your support and hope to welcome you back soon for another amazing stay!
by A verified traveler
Posted 27 Dec 2024
The parking is an issue if you do not want to pay the $49 a day through the hotel
Comment from Hotel Management
28 Dec 2024 by Camille, Hotel Management
Hello Richard,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed your stay, though we understand your concern regarding parking costs.Parking in Rotorua can be challenging, and while we offer valet parking for convenience, we recognize it may not suit every guest’s needs. Our team is always happy to suggest nearby parking options that might better fit your preferences.We truly appreciate your feedback, as it helps us identify ways to improve our guest experience. We hope to welcome you back soon and provide an even better stay!
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
14 Jan 2025 by Camille, Hotel Management
Dear Patricia,Thank you for your fantastic feedback! We are thrilled to hear that you had a positive experience with us. Our team is committed to providing exceptional service, and your feedback motivates us to continue doing so.We look forward to welcoming you back to Pullman Rotorua in the future!
