Ratings based on 396 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Unless your ok with dusty dirty rooms, a piss poor shower coupled with a bit of mold, I would give this one a miss…
by A verified traveler
Posted 11 Oct 2024
quiet
Comment from Hotel Management
14 Oct 2024 by Brentwood, Hotel Management
Hi Paul we appreciate you leaving us a review, have a nice day!Kind Regards Karen
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Brentwood, Hotel Management
Hi Alireza, looks like we didn't meet your expectations when you visited us. If there is anything we could have done to make it better? Please get in touch and let us know
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Brentwood, Hotel Management
Hi Ronald, looks like we didn't meet your expectations when you visited us. If there is anything we could have done to make it better? Please get in touch and let us know
by A verified traveler
Posted 29 Sep 2024
Staff were really polite and helpful. Beds are a bit stiff to sleep on but water pressure is great in shower. Green king pub just next door which is great. Overall really enjoyed my time there
Comment from Hotel Management
30 Sep 2024 by Brentwood, Hotel Management
Hi Tony, thank you for taking the time to leave us feedback we really appreciate it, we do hope you will visit us again soon. Have a nice day!Kind Regards Karen
by A verified traveler
Posted 26 Sep 2024
Good customer service
Comment from Hotel Management
30 Sep 2024 by Brentwood, Hotel Management
Thank you for taking the time to leave us a review, we hope to see you again soon.Kind Regards Karen
by A verified traveler
Posted 13 Sep 2024
From the minute we entered the hotel and were greeted by a lovely friendly and chatty lady, our brief stay was fabulous. Great room, fabulous food both evening meal and breakfast, all staff attentive, friendly and genuine. Best bit? A proper key to the room, not some daft card that works only when it wants to.
We'll be back. Thank you for a lovely stay.
Comment from Hotel Management
16 Sep 2024 by Brentwood, Hotel Management
Hi Natalie. It is lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. We look forward to your next visit, take care! Kind regards Karen
by A verified traveler
Posted 8 Aug 2024
No hot water the whole weekend.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Brentwood, Hotel Management
Hi Derek, thank you for your rating, if there is anything we could have done to get it higher please contact us via email. Regards Karen
by A verified traveler
Avoid unless looking for a Hostel
Posted 30 Jul 2024 on HotelsThe staff was lovely, the upkeep of the property is terrible. I was placed in a handicap accessible room in the annex. The room was very dark and dreary. Bed was hard has a rock, carpet was threadbare and the bathroom was nothing less than institutional. The water pressure was so strong you could not get warm water in the sink and the shower sprayed into the sleeping area. The hot water went out and was not fixed during my stay and no options offered for a hot shower or explanation given. I did appreciate the fan as there was zero airflow in the room. The restaurant food was good as was breakfast.
Comment from Hotel Management
2 Aug 2024 by Brentwood, Hotel Management
Hi Lori, thank you for taking the time to let us know about your recent experience. I'm disappointed to hear that you are not satisfied with your visit, and I'd really appreciate the opportunity to turn it around as this is not our usual standard of service. We apologise that there was an issue with the hot water during your stay. The matter was reported immediately and resolved by the contractor within the hour, we had not been made aware of any further issues with the hot water otherwise we would have resolved this. With Regards Karen
