Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
There were some problems with hot water, streaming services and the bedding. Staff service was fine though there was a bit of a communication issue with a late check-out.
Comment from Hotel Management
4 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Dear Pilar, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you found our staff service to be satisfactory. At Pentahotel Rostock, we strive to provide attentive and friendly assistance to all our guests. It is great that you appreciated the cleanliness of your room, as we take pride in maintaining a high standard of hygiene for a comfortable stay.However, we apologize for the inconveniences you faced with the hot water, streaming services, and bedding. We understand how essential these elements are to a pleasant stay and regret that we did not meet your expectations in these areas. Additionally, we are sorry for any misunderstanding regarding the late check-out process. While we aim to be flexible and accommodating, it seems there was a lapse in communication for which we sincerely apologize.Nonetheless, we are glad that you enjoyed our central location, which allows our guests to easily explore the gothic churches, contemporary bars, and restaurants that Rostock has to offer. With our recent complete renovation from 2021-2022, we are confident that our hotel provides a unique and comfortable stay amidst the historical charm of the city.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 12 Sep 2024
Nice hotel close to town centre and public transportation. Lots of restaurants close by.
Comment from Hotel Management
4 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Dear Clare, Thank you very much for your kind review.We are delighted that you appreciated our hotel's prime location, the high standards of cleanliness, and the overall condition of our establishment. It is wonderful to hear that you found our service to be satisfactory and that the variety of nearby restaurants and ease of access to public transportation added value to your stay.However, we are sorry to hear that our room amenities did not completely meet your expectations. We are committed to providing a comfortable and enjoyable experience for all our guests and we take your feedback seriously. Our rooms are designed with contemporary decor and wall drawings representing Rostock, and we strive to ensure every guest has a restful stay with us.Nonetheless, our central location in the city allows for easy exploration of Rostock’s beautiful gothic churches and modern bars. We hope you enjoyed these aspects of your visit, and we look forward to the opportunity to serve you again.It would be a pleasure to welcome you back. Best wishes,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
4 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Liebe Eva,vielen Dank für Ihr positives Feedback!Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Mit freundlichen Grüßen,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
7 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Dear Eugene, Thank you very much for this kind review of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
4 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Liebe Kathrin,vielen Dank für Ihr positives Feedback!Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Mit freundlichen Grüßen,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
4 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihr positives Feedback zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Hoffentlich entscheiden Sie sich bei Ihrem nächsten Besuch wieder für uns. Herzliche Grüße,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 24 Aug 2024 on Hotels
Great stay, very convenient and nice room
Comment from Hotel Management
7 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Dear Guest, Thank you for this great review.We are delighted to learn that your stay was marked by comfort and satisfaction across all aspects of your experience.It is wonderful to hear that the cleanliness of your room, the condition of our hotel, the service provided by our team, and the comfort of your room contributed to a memorable visit. Our efforts to provide well-appointed accommodations and attentive service are encouraged by such positive remarks.We look forward to welcoming you back soon. Kind regards,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 18 Aug 2024
Location really good
Comment from Hotel Management
7 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Dear Eugene, Thank you very much for this kind review of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again soon.Best regards,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 12 Aug 2024
Excellent- newly refurbished. Good position 15 minutes walk from the railway station and 10 minutes from the shoreline. I will use this hotel again.
Comment from Hotel Management
7 Nov 2024 by Alexander Kluge
General Manager
Pentahotel Rosto, Hotel Management
Dear Francis, Thank you very much for this kind review of your recent stay.It's heartening to know that your stay with us was a memorable one.We are delighted that you appreciated the recent refurbishment, our prime location within walking distance to both the train station and shoreline, and our commitment to impeccable service and room amenities. It’s fantastic to hear that you intend to choose Pentahotel Rostock for your future visits, and we thank you for acknowledging the cleanliness and overall condition of our hotel.We look forward to seeing you again soon.Best regards,Alexander KlugeGeneral ManagerPentahotel Rostock
by A verified traveler
Posted 31 May 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Alexander Kluge General Manager Pentahotel Rostock, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Wir wünschen Ihnen ein alles Gute und hoffen Sie eines Tages noch einmal bei uns zu sehen. MfG,Alexander KlugeGeneral ManagerPentahotel Rostock
