Ratings based on 986 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
nice place to stay
Comment from Hotel Management
20 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted you enjoyed your stay and found our property to be a nice place to stay. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by hotel manager, Hotel Management
Dear Arla,We’re sorry to hear your experience fell far short of expectations. Your feedback is important, and we’d appreciate the opportunity to learn more about the issues you encountered to address them appropriately. Please feel free to contact us directly so we can work towards making things right.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Nothing is good with this hotel. It smell like smoke. We found long hair the inside the scramble eggs. The room smell like someone just finished smoking.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're truly sorry to hear about your experience and the issues you encountered during your stay. Your concerns regarding cleanliness and odors are taken seriously, and we will address them with our team immediately. We appreciate your input and hope to improve for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Very nice hotel. Beautiful lobby.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear you enjoyed our beautiful lobby and had a nice stay. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
I will never stay at the property ever in life. Everything in the hotel room was disgusting. The couches had stains and holes in it. The floor was sticky and dirty. Everything was disgusting.
Comment from Hotel Management
12 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We’re very sorry to hear about your disappointing experience. Cleanliness and comfort are extremely important to us, and it’s clear we missed the mark during your stay. We’re addressing these issues with our housekeeping and maintenance teams to prevent this in the future. Thank you for your feedback.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
No breakfast
Comment from Hotel Management
10 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for any confusion regarding breakfast availability. We appreciate your input and hope to provide you with a more satisfying experience on your next stay!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
The room setup was ok, however i found roaches in my room so i left. Did not feel comfortable staying there. I requested my money back l, but staff refused
Comment from Hotel Management
9 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. The presence of roaches is unacceptable, and we take this matter seriously. We will address this with our housekeeping and maintenance teams immediately. We also apologize for the inconvenience with your refund request and will review this situation to ensure better handling in the future. Your comfort and satisfaction are important to us.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Paid extra to stay at this hotel for the pool and hot tub. Both are closed and was not stated beforehand. Could have saved money if told earlier.
Comment from Hotel Management
8 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. I apologize for the inconvenience you faced with the pool and hot tub being closed during your stay. I understand your frustration, especially after paying extra for these amenities. We truly regret that this was not communicated to you prior to your arrival.Your feedback is valuable, and we will work to ensure that such information is clearly conveyed to all guests in the future. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
