Ratings based on 264 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Rooms are clean and staff was friendly.
Comment from Hotel Management
15 Nov 2024 by Guest Service Manager, Hotel Management
Hi Carissa, thank you for your wonderful review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm extremely happy that you enjoyed your stay and that our staff exceeded your expectations. I look forward to seeing you again very soon. Have a terrific day.
by A verified traveler
Posted 3 Nov 2024
A nothing-fancy stay. Quiet. Rooms are clean and adequate. Limited continental breakfast. Will stay again.
Comment from Hotel Management
6 Nov 2024 by Guest Service Manager, Hotel Management
Dear Gib,Thank you for completing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 26 Oct 2024
I liked that I came around 11am and they allowed us to check in. I was only there for one night to visit with my brother and that was so nice to organize myself before having the whole afternoon and evening to visit with my brother.
Comment from Hotel Management
26 Oct 2024 by Guest Service Manager, Hotel Management
Hi, Clayton. Thank you for reviewing our hotel. It is very appreciated. I'm pleased that you enjoyed your stay with us. I hope you will choose to stop by again soon. Have a wonderful day.
by A verified traveler
Posted 4 Oct 2024
The beds are great but the sounds from people using any plumbing fixtures are shared throughout the complex!
Comment from Hotel Management
11 Oct 2024 by Guest Service Manager, Hotel Management
Hi, John. Thank you for your excellent review. I'm happy that you enjoyed your stay with us. I hope to see you again soon. Have a terrific day.
by A verified traveler
Posted 1 Oct 2024
Profeesional and friendly desk staff member at ck in. Satisfactory continental breakfast. Quiet room, comfy bed.
Comment from Hotel Management
11 Oct 2024 by Guest Service Manager, Hotel Management
Hi, Bruce. Thank you for reviewing the SureStay Hotel by Best Wester Rossland Red Mtn. I'm very happy that our staff impressed you and that you enjoyed your stay. I look forward to seeing you again soon. Have a wonderful day.
by A verified traveler
Posted 26 Sep 2024
They were doing construction at the property. It would have been nice to have been let know this at check in.
Comment from Hotel Management
27 Sep 2024 by Guest Service Manager, Hotel Management
Hi, Kayla. I appreciate your review. I'm pleased that you enjoyed staying with us, and apologize about the oversight related to the construction near our hotel. I hope that you will choose to stay with us again soon. Have a terrific day.
by A verified traveler
Posted 22 Sep 2024
Appreciated the very clean room! Beds were comfortable and site was quiet. Lots of parking easy access. Would recommend to anyone. Thanks for the great stay!
Comment from Hotel Management
27 Sep 2024 by Guest Service Manager, Hotel Management
Hi, Katherine. Thank you for review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm extremely pleases that you enjoyed staying with us. I hope you'll stay with us again soon. Have a wonderful day.
by A verified traveler
Posted 22 Sep 2024
Staff was excellent
Comment from Hotel Management
27 Sep 2024 by Guest Service Manager, Hotel Management
Hi, Lawrence. Thank you for your review. I'm very happy that you enjoyed your stay with us. I hope you'll stop by again soon. Have a fantastic day.
by A verified traveler
Posted 20 Sep 2024
It was clean, beds comfortable, everything we needed.
Comment from Hotel Management
21 Sep 2024 by Guest Service Manager, Hotel Management
Hi, Helen. Thank you for your review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm very happy that your enjoyed your stay with us. I look forward to seeing you again soon. Have a fantastic day.
by A verified traveler
Posted 17 Sep 2024
Evening clerk checking us in was very helpful and professional. Gave us dining recommendations and was courteous and friendly.
Comment from Hotel Management
17 Sep 2024 by Guest Service Manager, Hotel Management
Hi, Richard. I appreciate your review of the SureStay Hotel by Best Western Rossland Red Mtn. a lot. I'm very pleased that you enjoyed your stay with us and greatly appreciate your kind words for our staff. I hope you will stay with us again soon. Have a wonderful day.
