Ratings based on 275 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Beautiful scenery but I'm still waiting for the refund you agreed. I stayed 2 nights but a third was taken from my account and I was told it would take 4 to 5 days to refund.
It's now10 days and no sign.
by A verified traveler
Posted 3 Sep 2024
I booked for river view but gave me a room where was with forest view. Not found any toothpaste and bathroom but was clean and hygiene. Very quite nice staff. Dinner was a bit expensive and quality was average.
by A verified traveler
Posted 26 Aug 2024
The property was clean and in a nice location. Staff were friendly and helpful.
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 13 Aug 2024
Great spot, exceptional beauty. Hotel cosy and very clean.
Only thing is, parking should be in room price for people staying.
Food options limited and pricy but expected for such a beautiful spot.
by A verified traveler
Wye View
Posted 10 Aug 2024 on HotelsGreat view and lovely room. Stairs were steep but worth the climb
by A verified traveler
Great stay
Posted 4 Aug 2024 on HotelsOld hotel but friendly staff and clean rooms. Perfect for a hiking trip in symonds yat
by A verified traveler
Posted 2 Aug 2024
Location was excellent. Beautiful scenery and very quiet. Staff are pleasant and very helpful.
However, we were very disappointed with the accommodation. We noticed after arrival that the property website stresses that it is not a 4 star hotel but a lodge. I assume this is because other guests have been similarly disappointed by the supposedly 4 star accommodation. This accommodation is not 4 star by any standard! The property is very dated and in need of refurbishment.
Food also was not great and quite pricey.
by A verified traveler
"Doggie do's and don'ts"
Posted 31 Jul 2024 on HotelsOn the whole it was a good stay; there were only two issues we faced: 1) We had to pay £20 for our dog, which we were not told about until we arrived! 2) We thought the on-line information said we could take the dog into the dinning room/restaurant - but we found this was not permitted, hence we did not have an evening meal or a breakfast, because we would not leave our small dog alone in the room.
by A verified traveler
Disappointing Room and expensive
Posted 29 Jul 2024 on HotelsThe only good thing about this hotel was the location. It is rated 8/10 but I wouldn't give it any more than 4. The price was far too high for the standard of room, which basically had a sink in the bed room and a toilet and shower in a cupboard the opposite end of the room. The price of the food was too expensive. Not even free parking. Very disappointing.
