Ratings based on 266 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Beautiful scenery but I'm still waiting for the refund you agreed. I stayed 2 nights but a third was taken from my account and I was told it would take 4 to 5 days to refund.
It's now10 days and no sign.
by A verified traveler
Posted 3 Sep 2024
I booked for river view but gave me a room where was with forest view. Not found any toothpaste and bathroom but was clean and hygiene. Very quite nice staff. Dinner was a bit expensive and quality was average.
by A verified traveler
Posted 26 Aug 2024
The property was clean and in a nice location. Staff were friendly and helpful.
by A verified traveler
Posted 13 Aug 2024
Great spot, exceptional beauty. Hotel cosy and very clean.
Only thing is, parking should be in room price for people staying.
Food options limited and pricy but expected for such a beautiful spot.
by A verified traveler
Posted 2 Aug 2024
Location was excellent. Beautiful scenery and very quiet. Staff are pleasant and very helpful.
However, we were very disappointed with the accommodation. We noticed after arrival that the property website stresses that it is not a 4 star hotel but a lodge. I assume this is because other guests have been similarly disappointed by the supposedly 4 star accommodation. This accommodation is not 4 star by any standard! The property is very dated and in need of refurbishment.
Food also was not great and quite pricey.
by A verified traveler
Posted 16 Jul 2024
The staff are friendly, professional and welcoming with a ready smile.
Clearly there has been upgrades and investment in some areas of the Lodge, with a new light and airy dining area. However, the flat roof of the new dining area limited the 'river view' from our first floor room window where the view is now about half to two third flat roof.
The Lodge is well situated to access all the beautiful walks and view points which is what drew us here. We were out walking for hours and the helpful map/leaflet in the Reception area was brilliant.
The room we had was clean, spacious and deceptively warm which was welcome after a long walk. The shower and toilet were together in an 'en suite' with the hand basin outside in the room itself which felt a little odd and inconvenient. From an aesthetic perspective the PAT test stickers, whilst reassuring, could be placed out of sight on the lamps etc. and the anaglypta wallpaper felt dated. The sofa in the room offered little in support so we did not sit on it after the first try and unfortunately the bed was not to our comfort liking. To give the Lodge credit when we mentioned this they said they would have offered another room however were fully booked, so we left a day early.
Breakfast was delicious! Good quality ingredients and lots of choice. We cannot recommend the combo continental and cooked option enough.
by A verified traveler
Posted 16 Jul 2024
by A verified traveler
A fantastic location and excellent food but....
Posted 20 Jun 2024 on HotelsA fantastic location. Staff were excellent and very helpful. Room was very well priced, somewhat dated though (decor, small TV, shower, etc) but clean, comfortable, complementary water/biscuits and a great view. Food was very good indeed, but heavily priced (e.g. £25.95 curry, £18.95 spaghetti Bolognese, £7.50 pint lager, £10.95 continental breakfast) - also watch out for the service charge when settling up. Breakfast good. Parking £7/night and right next to the hotel. There's no phone signal here and WiFi was absolutely shocking - intermittently available only in one corner of my room (sometimes), or more reliable in the bar/beer garden area. Overall I would definitely stay again for a relaxing break with great food and staff, but couldn't recommend this for a business stay if you need WiFi to complete your work - unless you're happy to sit in the bar and do it! Also lots of picturesque walks, canoeing and wildlife at this location.
by A verified traveler
Posted 31 May 2024 on Hotels
by A verified traveler
Business trip
Posted 26 May 2024 on HotelsStunning location and friendly staff
