Ratings based on 1,017 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler from Wasaga Beach
Posted 19 Nov 2024
Very unique room options. It was nice having a bathtub :-). Our bed mattress was pretty soft but other than that I highly recommend staying here.
by A verified traveler
Posted 13 Nov 2024
Enjoyed my stay at the Rivage, my only complaint was the construction outside and the lack of an elevator.
Construction wasn't loud but rather a pain to try and navigate every morning. I'm sure it will be completed soon so future visitors won't have to deal it with.
Lack of working elevator didn't bother me too much as I travel light.
Room can get a bit warm during the evening, but that was most likely due to warmer than seasonal average temperatures during my stay.
Overall experience 8/10.
Comment from Hotel Management
15 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Rasaqq, we thank you for taking time to leave us your review. As today's date, construction in front of our hotel is now done, and they are now doing it the other side of the boulevard (which is no longer just in front of our hotel). We are sincerely sorry if this was a negative thing during your stay. We really hope to see you again. Best regards
by A verified traveler
Posted 11 Nov 2024
Am Empfang haben 2 unerfahrene Receptionistinnen uns falsche Informationen gegeben. Wir wollten 1 Nacht stornieren und die beiden Damen haben behauptet, daß es bereits erledigt ist. Gott sei Dank, habe ich später einen anderen Mitarbeiter nochmals sicherheitshalber darüber gefragt. Der jünge Mann hat uns geholfen die Stornierung richtig mit Expedia zu machen. Das hat ca. 1 Stunde gedauert, aber wir haben ca. 500 Dollar dadurch nicht verloren. Für dieses Geld muss man auch guten Frühstück anbieten. Frühstück war miserabel : kalte festgekochte Eier, Bananen, Äpfel, Jogurt, Brot, Honig, Kaffe, Tee. Baustelle an der Straße.
Comment from Hotel Management
15 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Irina, we thank you for taking time to leave us your review regarding your previous stay in our hotel. I am glad someone was able to help you cancelling one night with Expedia (hotel is unfortunately not able to cancel any reservation made with Expedia, the customer has to contact the company directly). Also, breakfast is a continental one, which explains why there's only have a buffet including cold boiled eggs, fruits, yogurt, bread, bagels, muffins, chocolatine and things like that. Again thank you for leaving us your comments! Best regards
by A verified traveler
Posted 10 Nov 2024
Parking can be an issue, Everything else was excellent.
Comment from Hotel Management
11 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Jean, we thank you a lot for taking time to leave us your review! We are glad you had a great stay in our hotel and enjoyed your time here. For your information, although it looks like we don't have a lot of parkings around the hotel itself, there's a big parking at the back for around 100 cars. Thank you again for your review!
by A verified traveler from Calgary
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Mark, we thank you for your 5/5 note!
by A verified traveler
Posted 10 Nov 2024
There is construction on city road in front of the hotel, but night was good. Personal is very good, site front of the river, beautiful ! Breakfast, continental, good choices and everything fresh !
Comment from Hotel Management
10 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Luc, we thank you for your feedback. We apologize for the inconvenience caused by the construction outside. We are glad to hear you were able to enjoy your stay and enjoyed the view from our hotel. We really hope to see you again! Best regards
by A verified traveler
Posted 29 Oct 2024
Its location is best
Comment from Hotel Management
4 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Willingdon, thank you for taking the time to share your review. Best regards
by A verified traveler
Posted 27 Oct 2024
At the price they charge, i was expecting an experience such as Sheraton or Marriot. It is definitively not the case. Walls are paper thin, there is no coffee machine in the room, etc . There is not enough place in the parking lot.
It is more a low-class motel with few amenities. If you are not planning on going to the Spa Le Finlandais across the street, I would definitively not go there.
Comment from Hotel Management
4 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Martin, thank you for taking the time to share your thoughts as well as your 3/5 note. We sincerely apologize that your experience did not meet your expectations, especially in comparison to hotel chains.We understand your concerns regarding noise, the lack of a coffee machine in the room, and parking limitations. Your feedback is invaluable, and we will use it to identify areas for improvement.We appreciate your honesty and hope to have the chance to provide you with a better experience in the future, should you decide to visit again.
by A verified traveler
Posted 26 Oct 2024
You can hear upstairs using washroom and walk around. You can hear next door. The ceiling is very low. The Bed smells. There is construction in the front make it very hard to get in and out. There is no carts in the front.
Comment from Hotel Management
4 Nov 2024 by Hôtel Le Rivage, Hotel Management
Dear Philip, we thank you for your feedback. We’re sorry to hear about the noise issues you experienced from neighboring rooms and the low ceiling height, as well as the smell from the bed. We take these matters seriously and will investigate them further to ensure a more comfortable stay for our guests.We also apologize for the inconvenience caused by the construction outside and the lack of luggage carts at the front. Your comments are valuable to us, and we will work on improving these aspects.Thank you for bringing these issues to our attention. We hope to have the chance to provide you with a better experience in the future.
