Ratings based on 87 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Staff very nice
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Dear Juan,Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We take all guest concerns seriously and would appreciate the opportunity to learn more about what went wrong. Please feel free to contact us directly so we can address any issues and work towards improving your experience. We hope to have the chance to welcome you back in the future.Regards, Uptown Oasis San Jose Airport
by A verified traveler
Posted 19 Nov 2024
I flew in with my son for his birthday and took him to the 49er and Seahawks game. Upon arrival at the airport, 854pm, I called the hotel like I was informed to do as soon as I land, and the lady told me I need to get to the pick up and drop off location before 9 or I would have to wait til 10 for the next shuttle. We rush through the airport, which I have never been to, and find the loading area. Just to wait 10 minutes before a LYFT driver shows up! So we were rushed for no reason because as far as I know, lyft works anytime and not just on the hour. One thing they failed to advertise or state in their property details on expedia, is that there is a $200 deposit! I travel A LOT and I have stayed in nice hotels. I have never paid $200 for a deposit! 😳 The lobby looked nice upon entering. I can definitely tell there has been some renovations happening. One of the automatic doors were all torn apart. The outside of the rooms were complete garbage, in my opinion. Stuck my hand in spiderwebs trying to pull my curtain open 😬 but for the most part, we were comfortable. The bed was comfy, the water got hot! Im sorry for anyone that was staying below us because that shower / bathtub was so squeaky 😅 being so close to the airport was a convenience. We also did not have to deal with all the noise from the planes. It was quiet so thats another plus! Bottom line. If there was more deep cleaning and no $200 deposit for this place, I'd stay again (:
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Dear Zetta, Thank you so much for sharing your feedback! We're thrilled to hear you enjoyed your overall stay, especially the comfort of the bed and the convenience of our location. We're glad you were able to enjoy the game with your son!We apologize for any confusion regarding the shuttle service. As per our hotel policy, the shuttle runs on the hour at the top of every hour, and we coordinate rides at those times. We understand that Lyft and Uber are available 24/7, but we only arrange transportation on the hour to ensure efficiency. We'll work on making this clearer for future guests.Regarding the 200 deposit, we want to clarify that it is clearly listed on the Expedia website. You can find it under the "Policies" tab, then by scrolling down to the "Important Information" section, where it's located under the "Fees" category. We understand that this may have been an unexpected charge, but we do strive to be transparent in our listings.Your comments about the lobby and room maintenance are valuable to us, and we're actively working on ongoing renovations to improve our property. We truly appreciate your understanding and are grateful for your constructive feedback. We would love to welcome you back in the future, and we'll be sure to make your next visit even better!Regards, Uptown Oasis San Jose Airport
by A verified traveler
Posted 19 Nov 2024
Perfect peaceful place
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Dear Paula, Thank you for your kind words! We’re so glad to hear that you found our hotel to be a perfect and peaceful place. It’s always our goal to provide a relaxing experience, and we look forward to welcoming you back in the future!Warm Regards, Uptown Oasis San Jose Airport
by A verified traveler
Posted 18 Nov 2024
Great hotel! Definitely would stay there again!
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Dear Kevin,Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great stay and would return. It was a pleasure having you, and we look forward to welcoming you again in the future!Warm Regards, Your friends at the Uptown Oasis San Jose Airport
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Services , Hotel Management
Dear Tomasz, Thank you so much for your excellent rating! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to welcoming you back in the future!Warm Regards, Uptown Oasis San Jose Airport
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Dear Ealrada, Thank you for sharing your feedback. We strive to provide all of our guests with a comfortable and enjoyable stay, and we are sorry to hear that your experience did not meet expectations. We take your comments seriously and will use them to improve our services for future guests. If you would like to discuss your stay further, please don't hesitate to reach out to us directly.We hope to welcome you back soon!Regards, Uptown Oasis San Jose Airport
by A verified traveler from Dallas
Posted 14 Nov 2024
Do NOT book this hotel. Very run down, no lighting outside rude front desk person . As a woman traveling alone on business I felt very uncomfortable . I left and went to Holday inn across the street.
Comment from Hotel Management
15 Nov 2024 by Guest Services , Hotel Management
Dear Susana, We’re sorry to hear about your experience, but we feel this review doesn’t accurately reflect your stay, as you did not use the room. You left a negative review before speaking with management and despite us issuing a full refund. Our front desk agent even offered to walk you to your room, but you declined. We value your feedback and always strive to improve. Thank you for sharing your thoughts.Regards, Uptown Oasis San Jose Airport
by A verified traveler
Posted 14 Nov 2024
$200 deposit!!! Extremely dated room. No coffee or breakfast. I cannot understand how they have such good reviews. Will not stay there again.
Comment from Hotel Management
15 Nov 2024 by Guest Services, Hotel Management
Dear Joseph Blaine, We’re sorry to hear your stay didn’t meet expectations. Please note that a deposit is standard practice at most hotels, and a 200 deposit is common for this area. We understand your concerns about the room and amenities, and we’re actively working on updates. While we don’t offer breakfast at this time, we value your feedback and will consider it as we continue to improve. We hope you'll reconsider staying with us again in the future.Regards, Uptown Oasis San Jose Airport
by A verified traveler
Posted 13 Nov 2024
Ok
Comment from Hotel Management
15 Nov 2024 by Guest Services , Hotel Management
Dear Emory, Thank you for your feedback! We're glad you found your stay okay, but we’re sorry it didn’t fully meet your expectations. We’re always striving to improve, and your comments are valuable in helping us do so. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Safe travels!Regards, Uptown Oasis San Jose Airport
