Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Arrived at 3:15 and no rooms were ready. They gave me a bottom floor room but we reserved a balcony so we came back an hour later and checked in
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Debbie, thank you for your feedback. The team is striving to improve our service efficiency to prevent similar situations in the future. Hope there’s an opportunity to welcome you back someday.
by A verified traveler from Encino
Posted 18 Nov 2024
Great experience
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Narbeh, thank you for staying with us at Fairfield Inn & Suites San Jose Airport. We’re thrilled to hear that you had a great experience. Our team looks forward to welcoming you back in the future!
by A verified traveler from Woodside
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Jessica, thank you for choosing to stay with us at Fairfield Inn & Suites San Jose Airport. We are thrilled you had a positive experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Nov 2024
We are frequent patrons to this hotel and have always enjoyed our stay. My only concern is guests who are on the 2nd level. Need to be considerate and stop jumping, running and pacing during the late hours Mgr did reach out and apologized and will do their best to address this problem.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Terry, it’s wonderful to hear you consistently enjoy your visits to Fairfield Inn & Suites San Jose Airport. The team appreciates your understanding regarding the noise issue and is committed to ensuring a comfortable stay for all guests. Looking forward to welcoming you back soon.
by A verified traveler from San Leandro
Posted 11 Nov 2024
Easy to locate, nice size heated pool with hot tub. Good selection for complementary breakfast. Needs better shower pressure, other our stay was really good. Love the proximity to the SJ airport.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Lily, we’re thrilled you enjoyed your stay at Fairfield Inn & Suites San Jose Airport. It is wonderful to hear you appreciated the location and amenities. We will take note of your comment about the shower for consideration. We look forward to welcoming you back for another pleasant visit.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Gerard, we’re delighted you loved your experience at Fairfield Inn & Suites San Jose Airport. Thank you for your rating, and we hope to welcome you back soon!
by A verified traveler
Posted 6 Nov 2024
Great location for staying night before an early flight, but there were ants in my bathroom that I discovered after they crawled on me while I was on the toilet. I called to see if they had bug spray to get rid of them and someone came with windex. The ants returned immediately. Will not stay again.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Mary, thank you for sharing your experience. It's good to know you found the location convenient. Addressing the concern you mentioned, your feedback is important and will be looked into further. Your choice to stay with us is appreciated.
by A verified traveler
Posted 3 Nov 2024
I appreciated all the amenities. Breakfast, airport shuttle, pool/hot tub, and 24 hour gym were great. Coffee always available in the lobby. Room was very comfortable. I also liked that right behind the property there is a starbucks and dining options. Would come again!
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Grace, thank you for staying with us at Fairfield Inn & Suites San Jose Airport. We're delighted to hear you enjoyed our amenities, from the breakfast to the 24-hour gym. It's great to know the convenient location and comfortable room made your stay even better. We're looking forward to welcoming you back!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Customer Service, Hotel Management
Matthew, thank you for staying with us at Fairfield Inn & Suites San Jose Airport. We're delighted you had a positive experience. We look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Oct 2024
Na
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Chris, it’s wonderful to hear you had a great time at Fairfield Inn & Suites San Jose Airport. We hope to welcome you back soon!
