Ratings based on 988 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
A comfortable stay, I loved the loft style apartments. Would stay again
Comment from Hotel Management
27 Nov 2024 by APX Parramatta, Hotel Management
Dear Kylie, Thank you very much for your nice feedback! We are delighted to hear that you liked your stay and particularly enjoyed the loft-style accommodations. It's great to hear that you felt at ease while with us. We would be pleased to welcome you back at any time. See you soon!
by A verified traveler
Posted 24 Nov 2024
Absolutely ridiculous.
We booked a 1 Bedroom Executive Apartment for 3 adults. The sofa used as third bed couldn't be called a bed in any scenario - rock hard, lumpy with metal bars, and so short that even the shortest adult couldn't fit without their feet hanging.
There is no way this could be called a bed and still expect customers to pay.
Comment from Hotel Management
27 Nov 2024 by APX Parramatta, Hotel Management
Dear Steven,Thank you for sharing your feedback. I’m truly sorry to hear about your disappointing experience with the 1 Bedroom Executive Apartment. It’s clear that the sofa bed did not meet your expectations, and I apologize for the discomfort and inconvenience this caused. Your comments about the sofa bed's quality and size are concerning, and I understand why you felt let down.Please know that we take this feedback seriously. Your experience does not reflect the standards we aim to maintain, and we apologize that it fell short during your stay.
by A verified traveler
Posted 19 Nov 2024
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Comment from Hotel Management
19 Nov 2024 by APX Parramatta, Hotel Management
Dear Gilraj Muni, Thank you for staying with us and providing your feedback. We would greatly appreciate any additional information on how we can further improve our services.
by A verified traveler
Posted 11 Nov 2024
I love the loft bedrooms!
Comment from Hotel Management
11 Nov 2024 by APX Parramatta, Hotel Management
Dear Abigail,Thank you for your kind review! We’re thrilled to hear you enjoyed the loft bedrooms. It’s wonderful to know they added to your experience.We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 9 Nov 2024
I requested wheelchair accessible room the room was very spacious but the bathroom was small no rails near the toilet and the shower was very small and I could not shower.
Somewhat disappointed. Luckily the stay was only one night.
Comment from Hotel Management
12 Nov 2024 by APX Parramatta, Hotel Management
Dear Sandra,Thank you for taking the time to share your experience. We’re pleased to hear that you found the room spacious, and we regret any inconvenience caused by the bathroom setup. As mentioned on our website and at check-in, our apartments are not fully wheelchair accessible, though we did our best to upgrade your accommodation to the most suitable option available.We apologize if this did not fully meet your needs, and we appreciate your understanding. Your feedback is invaluable as we work to enhance our guest experience.
by A verified traveler
Posted 22 Oct 2024
Location is perfect
Comment from Hotel Management
23 Oct 2024 by APX Parramatta, Hotel Management
Dear Monica, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again
by A verified traveler
Posted 13 Oct 2024
Excellent location opposite Rosehill Racecourse with a pub down the road. Our room (room 1) was pretty noisy with being on main road and front gate opening and closing till all hours. Rooms down the back would be way quieter. Overall, I'd stay again.
Comment from Hotel Management
14 Oct 2024 by APX Paramatta, Hotel Management
Dear Sharon, Thank you for sharing your feedback with us. We're pleased to hear that you had a nice stay. However, we apologize for the noise disturbance you experienced during your recent stay in your room. Your feedback is invaluable to us, and we will look into ways to address the noise issue in the room you stayed in to ensure a more comfortable experience for our guests in the future. If you decide to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate you in a quieter area of the complex. We appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
14 Oct 2024 by APX Parramatta, Hotel Management
Dear Sue, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.
by A verified traveler
Posted 26 Aug 2024 on Wotif
It was poorly organized the unit was not vety clean
Comment from Hotel Management
27 Aug 2024 by APX Parramatta, Hotel Management
Dear Matthew, Thank you for taking the time to share your feedback. I’m sorry to hear that you found the organization lacking. Could you please provide a bit more detail about what specifically you found poorly organized? This will help us understand your concerns better and make the necessary improvements. Looking forward to your response!
by A verified traveler
Posted 22 Aug 2024 on Wotif
Noisy environment. Left at 4:30 in the morning to get sleep. Music booming into room and industrial machinery from 3:30 onwards.
Units and staff are great. Rooms and surrounding environment are noisy. Won't stay again unless heavily sedated.
Comment from Hotel Management
22 Aug 2024 by Warm regards, APX Parramatta, Hotel Management
Dear Damien,Thank you for your feedback. I’m sorry to hear about the noise disturbances you experienced during your stay. It’s concerning to learn that the noise from music and industrial machinery affected your comfort.Did you have a chance to speak with our reception team about the issue? Our staff is always available to address concerns and assist with finding solutions in real-time. If you had reported the noise, we would have made every effort to resolve it promptly.We appreciate your comments about our units and staff, and we will take your feedback into account as we work to improve. If there’s anything else you’d like to share or if you decide to stay with us again, please let us know how we can make your next visit more enjoyable.Warm regards, APX Parramatta
