Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Opening the doors with the key was difficult. The outside door you pulled the handle down, inside door pull the handle up. Had to try several times. Window in weight room did not close, anyone could come in from the outside. The breakfast was hot and good, but the fruit was very ripe. Didn't eat the fruit. Overall, it was nice, clean and quiet. We have stayed there before and will stay again. We like that we can bring our little dog.
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Hi Darold!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I have notified the Maintenance department of the issues you mentioned. We are working on checking the system out and making sure that everything is in proper working order. Thank you for letting us know. Since we do not sleep in the rooms ourselves, it is important to us know when things like that do go wrong.Thank you for paying us the highest compliments of coming back to us year after year. We appreciate you taking the time to complete our online survey regarding your recent stay at our hotel.We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler from Seatac
Posted 17 Oct 2024
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Comment from Hotel Management
18 Oct 2024 by Front Desk, Hotel Management
Hi Davor!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 541-464-8338.We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 17 Oct 2024
The hallways smelled like cigarettes
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Hi Michael!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for your feedback about the smell in the hallways. As we are 100% a non smoking hotel, I will review with my team to ensure we are making sure our valued guests are respecting this policy.We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 13 Oct 2024
It was easy to access. The front desk clerk on check in was exceptional
Comment from Hotel Management
13 Oct 2024 by General Manager, Hotel Management
Hi Loretta!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Sleep Inn & Suites.We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Front Desk, Hotel Management
Hi David!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Sleep Inn & Suites.We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 7 Oct 2024
The bed was comfortable enough for 1 night. When we arrived in the room, it smelled like a bottle of cologne had been dumped on the floor. The bed spread cover had dirt smudges on it, the pocket door to the bathroom had coffee spilled on it and there was grime on the floor outside the shower. The air unit could probably be cleaned, or have a new air filter. The layout of the room is not ideal for changing in privacy, there is a direct view from the beds to the bathroom. With a very small space to change between the toilet and shower. They did have an appropriate amount of towels ready for us and the breakfast was decent. This was a budget friendly hotel.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Hi Christina.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.We do try to be very competitive on our pricing with the surrounding local hotels. With all the extra amenities we have, we do offer the best value in Roseburg, Oregon. If you check out our competition, you will immediately see the difference. We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 1 Oct 2024
Some sketchy people. Didn’t feel safe on a weekend night.
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Hi Adam.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We appreciate you providing insight on what we can do to better to meet your needs going forward. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 25 Sep 2024
Great and fast service. Clean room. Good breakfast.
Comment from Hotel Management
25 Sep 2024 by Front Desk, Hotel Management
Hi Evgueni!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Sleep Inn & Suites.Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 24 Sep 2024
Lisa the breakfast attendant was very attentive and made us feel so welcome, she also did a wonderful job presenting the complimentary breakfast and keeping the kitchen area clean. She was so sweet and made my little one feel as if she was right at home
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Hi Alyssa!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Lisa is an invaluable part of our team and I am sure she will be thrilled to hear that she helped to make your stay one to remember! It always makes us feel extra special when you remember our names!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Sleep Inn & Suites.We would love to see you again if you are ever passing through Roseburg, OR!
by A verified traveler
Posted 22 Sep 2024
Very pet friendly
Comment from Hotel Management
23 Sep 2024 by Front Desk, Hotel Management
Hi Murray!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Sleep Inn & Suites.We would love to see you again if you are ever passing through Roseburg, OR!
