Ratings based on 796 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
A franchise hotel yes, but everything works so well. Modern and clean, but also comfortable
by A verified traveler
Posted 18 Nov 2024
This is always a safe haven off I-5, convenient and lovely.
Comment from Hotel Management
18 Nov 2024 by Your Hotel Team, Hotel Management
It is such a pleasure to be considered your safe haven off I-5. We truly appreciate your loyalty and the time you've taken to share your positive experience. Knowing that you find our location convenient and our setting lovely is a great compliment to us.We're dedicated to providing a comfortable and relaxing atmosphere for all our guests, especially those who return time and time again. Your continued patronage is the highest form of praise we could hope for, and we look forward to maintaining that sense of safety and comfort for you on all your future travels.Thank you once again for your kind words. Should your travels bring you back our way, we eagerly await the opportunity to welcome you again.Best Wishes!
by A verified traveler
Posted 17 Nov 2024
Everything was just right. Nice beds, nice bathroom and shower, simple but quality breakfast, fresh coffee all day, nice pool and hottub, exercise room with a full set of free weights, and very friendly staff.
Comment from Hotel Management
18 Nov 2024 by Your Hotel Team, Hotel Management
We are happy to receive your generous feedback! It sounds like you were able to experience the full array of amenities we take pride in offering. Knowing that everything from our beds to our breakfast, and coffee to our pool, met your expectations is truly gratifying for us.The team here works diligently to ensure our facilities are top-notch and that our service is warm and welcoming, so your compliments to our staff and amenities are incredibly appreciated. It’s fantastic to know we hit the mark in providing a comfortable and enjoyable stay for you.We would be thrilled to have the pleasure of welcoming you back in the future. Please feel free to reach out to us for your next visit; we are eager to ensure another perfect stay.Thank you once again for choosing us and for sharing such positive feedback.Warmest regards,
by A verified traveler
Posted 13 Nov 2024
The only problem I had was during check out. The person at the desk was checking out another person. I stood for 15 min with no acknowledgement as they chatted. She gives her her bill still continuing to chat and I finally just put my card on the counter and walked away. Still dont know if they checked me out
Comment from Hotel Management
14 Nov 2024 by Your Hotel Team, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We strive to provide all our guests with a seamless and enjoyable experience, and we're truly sorry that your checkout process did not reflect that commitment.It's disheartening to hear of the lack of acknowledgment and service you faced at our front desk, as we pride ourselves on our hospitality and efficiency. Please accept our sincere apologies for this oversight and any inconvenience it may have caused you.To ensure that your checkout was completed properly and to address any unresolved issues, we invite you to contact us directly. We would appreciate the opportunity to make things right and to confirm that all aspects of your account have been appropriately settled.Your feedback is invaluable to us in our ongoing efforts to improve our service standards. Rest assured, we will take immediate steps to review and enhance our checkout procedures to prevent such instances in the future.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back, providing you with the excellent service and experience that you should always expect from us.Warm regards,
by A verified traveler from Seattle
Posted 11 Nov 2024
Great staff and near-new hotel
Comment from Hotel Management
12 Nov 2024 by Your Hotel Team, Hotel Management
Thank you so much for your positive feedback! We're delighted to hear you found our staff great. It's always heartwarming to receive such compliments, as our team works hard to ensure our guests have a comfortable and enjoyable experience.We look forward to welcoming you back soon for another pleasant stay.Warm regards,
by A verified traveler
Posted 10 Nov 2024
Looks like it is a new property, rooms are in a really good shape. Surprised by the brand new elevators. Beds are really good as well
Comment from Hotel Management
11 Nov 2024 by Your Hotel Team, Hotel Management
Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed our newly established property, from the condition of our rooms to the brand-new elevators and the comfort of our beds. It’s great to know that these aspects of your stay stood out to you and contributed to a pleasant visit.We aim to provide a top-notch experience for all our guests, and your feedback is incredibly encouraging for our team. We look forward to the opportunity of welcoming you back in the near future for another enjoyable stay.Best regards,
by A verified traveler
Posted 31 Oct 2024
Great experience
Comment from Hotel Management
1 Nov 2024 by Your Hotel Team, Hotel Management
Thank you so much for your kind review. We are delighted to hear that you had a great experience with us! Our team is passionate about creating memorable stays for our guests, and we're thrilled that we could make your visit enjoyable.We look forward to welcoming you back soon for another wonderful experience. If there's anything we can do to make your next stay even more special, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 28 Oct 2024
Property was clean, and conveniently located.
Comment from Hotel Management
29 Oct 2024 by Your Hotel Team, Hotel Management
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our property clean and enjoyed the convenience of our location. It's always our goal to ensure our guests feel comfortable and find our hotel ideally situated for their needs.We hope to have the pleasure of welcoming you back soon for another satisfactory stay. If there’s anything specific you’re looking for on your next visit, please don’t hesitate to let us know. Your comfort and satisfaction are our top priorities.Warm regards,
by A verified traveler
Posted 28 Oct 2024
They double booked my room and left me without a room after a long day of travel. I had to find another room at 1AM. Not a happy customer.
Comment from Hotel Management
29 Oct 2024 by Your Hotel Team, Hotel Management
First and foremost, I wish to extend my sincerest apologies for the unfortunate experience you encountered with the double booking of your room. It is deeply regrettable that, after a long day of travel, you were met with such an inconvenience and stress in having to find alternate accommodations.This is certainly not the standard of service we aim to provide our guests, and we understand your frustration. We are reviewing our reservation and booking procedures to ensure that an oversight like this does not happen again.Your satisfaction is extremely important to us, and we hope to have the opportunity to restore your confidence in our hotel.Again, we deeply apologize for the inconvenience caused and appreciate you bringing this issue to our attention. Warm regards,
by A verified traveler
Posted 25 Oct 2024
Construction adjacent to the property but a nice stay!
Comment from Hotel Management
29 Oct 2024 by Your Hotel Team, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that despite the construction adjacent to our property, you had a nice stay!We understand that external construction can potentially impact the experience of our guests, and we’re glad that it did not significantly hinder your visit. Our team is committed to ensuring that our guests remain as comfortable and undisturbed as possible during such external activities.It would be our pleasure to welcome you back in the future, hopefully under quieter circumstances. Do let us know when you plan to visit again; we'd love to ensure your next stay is even more enjoyable.Warm regards,
