Ratings based on 642 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
I stayed at this hotel before and think it is very classy and historic. Got a Mountain View room because of cost and it sure did not rank with the ocean view and no upgrade was offered. But a nice hotel none the less
Comment from Hotel Management
17 Jan 2025 by Tarisha, Hotel Management
Good Day Donald, Many thanks for taking the time out to share with us your review, the team will continue to do its best.RegardsTarisha
by A verified traveler
Posted 15 Jan 2025
Clean and good
Comment from Hotel Management
15 Jan 2025 by Tarisha, Hotel Management
Hello Agnese, Many thanks for taking the time out to share with us the rating, the team will continue to work hard to be better.RegardsTarisha
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Tarisha, Hotel Management
Good Day Lauren,Many thanks for your time in sharing with us your review.We appreciate it and look forward to the opportunity to serve you again.RegardsTarisha
by A verified traveler
Posted 30 Dec 2024
This hotel is in the process of upgrading its facilities and one can tell that this will be a very nice hotel in the future. However, they do need to beef up security as I did not feel that the hotel was properly safe guarded. There were random people coming in to the hotel yelling and shouting aggressively. Lastly, the doors at least my door did not lock all the way and it further contributed to the security concerns. Hopefully, the grounds will be better protected in the future because this site has so much potential.
Comment from Hotel Management
31 Dec 2024 by Tarisha, Hotel Management
Good Day Onnaedo,Many thanks for your time and sharing your experience with us. We are sorry you did not feel safe, rest assured there are security personal on 24/7 patrols. We note your room was on the 3rd floor and will certainly have a look at the door- are you able to identify the door you are you referring too? There are 2 doors- the front door and the balcony door. The Front door has a security latch on the inside for added assurance.Will await to hear back from youRegardsTarisha
by A verified traveler from Woking
Posted 11 Dec 2024
The staff not happy and need to learn to smile. The food takes too long over an hour, which is just crazy for chicken pasta. Service is poor
Comment from Hotel Management
11 Dec 2024 by Tarisha, Hotel Management
Good Evening Trevor, Thank you for sharing your feedback with us. We are sorry for the experience relating to our time to table and we are working hard to rectify. RegardsTarisha
by A verified traveler
Posted 9 Dec 2024
Excellent customer service.
Comment from Hotel Management
11 Dec 2024 by Tarisha, Hotel Management
Good Day Nikita,Super thanks for your great rating.RegardsTarisha
by A verified traveler
Posted 6 Dec 2024
Great place! Enjoyed our stay. Staff were very accommodating
Comment from Hotel Management
6 Dec 2024 by Tarisha , Hotel Management
Good Day Rita, Many thanks for your fantastic review. We appreciate and look forward to welcoming you back in the future.RegardsTarisha
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Tarisha, Hotel Management
Good Day Calvin,Many thanks for the rating, we truly appreciate and elated you had a great time.RegardsTarisha
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Tarisha, Hotel Management
Good Day Glenn, Many thanks for your time in sharing your rating with us.We elated to receive 5 out of 5 and will continue to work hard to maintainRegardsTarisha
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Tarisha, Hotel Management
Good Day Kim, Many thanks for your rating, we will continue to work hard to maintain.RegardsTarisha
