Ratings based on 421 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
We had a great experience. Hotel was clean and accommodating, also close walk to transportation stations.
by A verified traveler
Posted 2 Dec 2024
nice, clean, friendly attentive staff. Nice area
by A verified traveler
Posted 30 Nov 2024
The staff was super nice but the property itself felt a bit run down - dirty carpet, fingerprints everywhere. Made it hard to relax after a long day. Gym had no weights, restaurant had nice views but limited menu. Just east of the hotel is a super nice area, just west gets pretty ragged, loud, Times Squar-y if that's your thing. But staff is awesome
by A verified traveler
Posted 23 Nov 2024
Conveniently located but near busy clubs. Weekend crowd can get noisy if traveling with kids or if it's not your thing. The road noise was a tad loud (we were on a lower floor) when those roaring mario karts ride by or louder cars drive by. Balcon was wonderful and hotel staff were very helpful.
Comment from Hotel Management
23 Nov 2024 by Rooms Department Manager, Hotel Management
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the staff.However, we are very sorry for any inconvenience caused by the noise in the neighborhood.We will share your comments with our staff and strive to improve and enhance our services in order to provide a safe and comfortable hotel experience for our guests.Thank you very much for your valuable feedback. Mitsui Garden Hotel Roppongi Tokyo Premier
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Rooms Department Manager, Hotel Management
Thank you for your positive feedback. We appreciate your kind feedback and hope to welcome you back again.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Rooms Department Manager, Hotel Management
We appreciate your feedback and will strive to improve. Thank you for sharing your thoughts. Best regards.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Rooms Department Manager, Hotel Management
Thank you for your positive feedback. We appreciate your kind feedback and hope to welcome you back again.
by A verified traveler from Vancouver
Posted 2 Nov 2024
Great modern hotel with great staff! Breakfast is good but not a great variety especially with longer stays. We skipped some days due to that. The “fitness centre” is a joke with one ball and treadmill. Luckily we found a good gym close by (Warrior Gym) with good day or two-week rates. Anytime Fitness is across the street but no drop-ins or overseas addresses allowed for 1 month rates. Wish the hotel spent some more effort on their gym. I rate that a 1/5. Otherwise we had a great stay.
Comment from Hotel Management
10 Nov 2024 by Mitsui Garden Hotel Roppogni Tokyo Premier, Hotel Management
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and that our staff left a positive impression on you. Your feedback regarding the breakfast variety and the fitness center is greatly appreciated. We will certainly take your comments into consideration, especially regarding the gym facilities, to enhance our guests' experience. We regret the inconvenience caused and apologize for falling short of your expectations in this aspect. Regarding the gym, we will review the current setup and explore opportunities for improvement. Your insights are valuable to us in striving to provide better services. Thank you for choosing Mitsui Garden Hotel Roppongi Tokyo PREMIER. Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
by A verified traveler
Posted 24 Oct 2024
Location
Comment from Hotel Management
25 Oct 2024 by Mitsui Garden Hotel Roppongi Tokyo Premier , Hotel Management
Thank you very much for staying at the Mitsui Garden Hotel Roppongi Premier.We are glad to hear that the convenience of being so close to Roppongi Station made your stay with us even more fulfilling and satisfying.We sincerely look forward to welcoming you again.Best regards,Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
by A verified traveler
Posted 16 Oct 2024
A fantastic hotel. Beautiful, modern property and guest rooms. Conveniently located next to restaurants, bars, and entertainment in Roppongi. A short walk to Tokyo Tower, Tokyo Midtown, Roppongi Hills, and two metro/train lines. Great location from which to explore the rest of the city.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Thank you very much for your staying at Mitsui Garden Hotel Roppongi Tokyo Premier. Also, thank you very much for your positive feedback. We are honored to receive your compliments about our rooms and hotel location.We are very pleased to hear that you had a relaxing stay with us.The entire staff will continue to strive to improve our services to meet the expectations of our customers.We appreciate your feedback and look forward to welcoming you back. Mitsui Garden Hotel Roppongi Tokyo PREMIER Manager
