Ratings based on 397 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
There were roaches (water bugs) in the room and the neighbors were loud. The staff was nice.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Something like this should not have happened, Joseph! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your kind words and are glad that you enjoyed your stay at OYO Rooms. Your satisfaction is always our top priority.
If you have any further questions or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Best regards,
Team OYO
by A verified traveler
Posted 29 Oct 2024
Friendly stuff, quite place, great location
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to leave a review. We're delighted to hear that our staff was friendly, the location was great, and the place was quiet. Your feedback means a lot to us!
If you have any further questions or need any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We're here to help!
Warm regards,
Team OYO
by A verified traveler
Posted 27 Oct 2024
I was in room number one. 1.)The room is very small. It only has one upright dresser and one night stand. 2.) The mini fridge sits on the floor and the microwave sits on top of mini fridge. They should be on a stand for sanitary reasons and ease of use. 3.) No coffee maker to be found. 4.) The wall that I assume the shower piping is behind has black mold towards the baseboard. 5.) The wall in front of the toilet ( which is very confined ) had dirty drip marks running down the wall. Yikes. 6.)The headboard banged the wall whenever moving in the bed. 7.)The heater was extremely noisy! I turned it off so I could sleep and ended up cold. 8.)The parking is cramped and I worried about my car being damaged. 9.) The hotel sign was off at night and drove past a few times. 10.)They have one wall switch that controls power everything ! what a Pain! 11.) The floors looked like they were not swept. 12.) the patio tables where dirty and staind.
FYI:The traffic noise is loud and the smell of cow manure was strong ( obviously they have no control). You decide if you want to check in or not. This is what I observed.
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconveniences you faced during your stay at our OYO. Please be assured that we take your concerns seriously and we strive to provide a comfortable and pleasant experience for all our guests.
We appreciate you bringing the following issues to our attention:
1.) We apologize for any inconvenience caused by the size of the room.
2.) It is regrettable that the placement of the mini fridge and microwave did not meet your expectations.
3.) We apologize for not having a coffee maker in the room.
4.) We are sorry to hear about the mold on the wall and the dirty drip marks in the bathroom.
5.) We apologize for any disturbance caused by the headboard banging against the wall.
6.) We apologize for the noise from the heater, which affected your sleep.
7.) We understand your concerns about the parking area and will take steps to address them.
8.) We apologize for the inconvenience caused by the hotel sign being off at night.
9.) We apologize for the inconvenience caused by the single wall switch controlling the power.
10.) We apologize for the cleanliness issues with the floors and the patio tables.
Your feedback is valuable to us, and we will address these issues with our team to ensure such incidents do not recur in the future.
If you would like further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 24 Oct 2024
Our door opened at 3 oclock in the morning! Scared the life out of us. The owner said he forgot he rented the room and he wanted to show it to some people! (3 AM) Never offered and reimbersment of any kind just a sorry! Scared ten years off our life!
Comment from Hotel Management
24 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the unsettling experience you encountered during your stay. This is certainly not the kind of hospitality we strive to provide. Please be assured that we take this incident seriously, and we will address it with the owner to ensure it does not happen in the future. If there's anything else we can do to assist you, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your review. We appreciate your feedback and apologize for any inconvenience caused. We strive to provide the best possible experience to all our guests.
If there's anything specific you'd like us to address or if you require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for choosing OYO Rooms.
Warm regards,
Team OYO
by A verified traveler
Posted 19 Oct 2024
Room was very spacious but somewhat dated, bathroom nicely remodeled. There was no closet. Had to hang clothes on 4 hooks by the door. There was a small coffee maker but no pot to make coffee. Nice to have a mini fridge and microwave but a little “old” looking. Half a roll of toilet tissue, and only two towels for a reservation of 3 adults. Beds were comfy. Not bad for an overnight stay. It’s just an average “motel”, nothing fancy. Okay for an overnight stay.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Millie! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 17 Oct 2024
The manager was friendly. We only stayed one night.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Great to hear this, Deborah! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your valuable inputs and will work on improving our services accordingly. If you require any further assistance, please email us at guestsupport.na@oyorooms.com.
Team OYO
by A verified traveler from raritan
Posted 5 Oct 2024
I paid $139, not sure if its a tourist place but i booked other hotel/motels of the same price or even less $ and had bigger room and more amenities. Its clean, one part of ceiling was open, an access panel maybe but made me paranoid seeing it open. So i had to cover it! Good for an overnight, for sleeping only since $139 only
Comment from Hotel Management
5 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our aim is to provide both a comfortable and budget-friendly experience to our guests.
We appreciate your feedback regarding the room size and amenities. We understand that it's important to have a spacious room with all the necessary amenities. Please be assured that we will take your comments into consideration as we continue to improve our offerings.
Regarding the open access panel, we apologize for any concerns it may have caused. We have shared this with our team to ensure that such occurrences are avoided in the future.
We hope to have the opportunity to serve you better in the future. Should you require any further assistance, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
