Ratings based on 969 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The heat was not working there were roaches crawling on the table and lamp so nasty i would like a full refund service sucks so bad
Comment from Hotel Management
27 Sep 2024 by Hotel Manager , Hotel Management
Dear Umika,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important to us, and we would like to learn more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for your honesty, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We're very sorry to hear that your experience did not meet your expectations. Please know that your feedback is important to us, and we would appreciate the opportunity to address your concerns. If you could reach out to us directly, we would like to understand what went wrong and how we can improve. Thank you for sharing your thoughts.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
Good
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Amjad,Thank you for your feedback. We're glad to hear that you had a good experience during your stay. We always strive to provide our guests with a comfortable and enjoyable environment. We hope to welcome you back soon for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler from Rochester
Posted 23 Sep 2024
This used to be a great motel I have stayed there a number of times, but it has gone way down hill!
They demand a $100 security charge on check-in without any notice before hand. I had trouble understanding the clerk - he talked softy and had a strong accent.
The restaurant is supposed to open at 7:00 AM, the single waiter/cook was late and after he opened the door, I could not find him for 20 minutes.
I would not recommend this motel to anyone!
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Thomas,Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn't meet the high standards you’ve come to expect from our motel. We appreciate your loyalty over the years, and it’s disappointing to learn about the issues with check-in and service in the restaurant. We take your comments seriously and will address these concerns with our team to ensure better communication and service in the future. We hope you might consider giving us another chance to provide you with a better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Great if you spending less then 10hr there. Just walk in , sleep and leave. Nothing else. Free parking is a plus tho
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Genevieve,Thank you for your honest feedback! We're glad to hear that you found our hotel convenient for a quick stay and appreciated the free parking. We understand that our accommodations may not meet all expectations for longer visits, and we're always looking for ways to improve. If you have any specific suggestions for enhancements, please feel free to share. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
The ice machine along with a drink vending machine and snack machine were all out of order by the room. Available snack and water vending machines only in the lobby. Room was clean, A/C worked without issue, desk reclining chair did not work properly (would not raise up) and was stained (dirty looking).
Comment from Hotel Management
23 Sep 2024 by Hotel Manager , Hotel Management
Dear Joshua,Thank you for sharing your feedback. We're glad to hear that your room was clean and the A/C worked well. We apologize for the inconvenience caused by the out-of-order machines and the issues with the desk chair. Your comments are valuable to us, and we'll work on addressing these concerns to improve our guests' experience. We hope to welcome you back soon for a more enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Sep 2024
The bar is beautiful but empty.. need some night life
Comment from Hotel Management
22 Sep 2024 by Hotel Manager , Hotel Management
Dear Bonnie,Thank you for staying at our hotel. We're glad you enjoyed the beauty of our bar. We appreciate your suggestion about adding more nightlife and will take it into consideration to enhance the atmosphere for our guests in the future. Please visit us again.Sincerely, Hotel Manager
by A verified traveler from Norwich
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Manager , Hotel Management
Dear Nancy,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
The inside is extremely old. The couches in the lobby look like they came out someone’s basement 50 years ago. The heat wouldn’t turn on. The blow dryer shut off while I was using it. The ancient washer and dryer takes quarters and the dryer costs $4.50! It’s very clean, the price is right, but it really needs to be renovated. I’d look elsewhere.
Comment from Hotel Management
21 Sep 2024 by Hotel Manager , Hotel Management
Dear Kyung,Thank you for sharing your feedback with us. While we're glad to hear you found the property clean and the price reasonable, we sincerely apologize for the issues you encountered with the outdated facilities and equipment. Your comments about the lobby couches, heating, and laundry services are invaluable, and we will take them into consideration as we plan for improvements. We appreciate your insights and hope you might reconsider staying with us in the future.Sincerely, Hotel Manager
