Ratings based on 1,273 Verified Reviews
3.6 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Elevator not working, so had to take the stairs. Breakfast didnt have much. Mold growing in the caulk in the shower. Building is run down.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by General Manager, Hotel Management
Dear Douglas, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 14 Sep 2024
Always take good care of me and my wife. Go to hotel in the metro.
Comment from Hotel Management
15 Sep 2024 by General Manager, Hotel Management
Dear Paul, Thank you for choosing to stay with us again at Baymont Inn & Suites Detroit Airport/Romulus. We are delighted to know that you and your wife had an excellent experience during your visit. We are grateful for your continued patronage, and we look forward to welcoming you back soon.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Management, Hotel Management
Dear Sandra, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 11 Sep 2024
Price was good, but room was musty, TV didn't have a cable, and so didn't work, first room had a badly broken window, and second room had an A/C unit that didn't respond to controls. Breakfast was fine.
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Gerrit, Thank you for your feedback. We apologize for the maintenance and cleanliness issues you encountered during your stay. We will address these maintenance issues to ensure they do not affect future guests. We are glad to hear you enjoyed the breakfast and appreciate your input. We hope you will consider staying with us again so we can provide you with a more comfortable experience.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Joseph, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Danielle, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by General Manager, Hotel Management
Dear Bart, We are glad you enjoyed your time at Baymont Inn & Suites Detroit Airport/Romulus. Thank you for your nice rating, and we look forward to your next visit. Best Regards, Sarah Barnhart General Manager
by A verified traveler
Posted 9 Sep 2024
The lady at the front desk was so sweet to me, breakfast was chill, and it was in the middle of a lot of things to explore.
Comment from Hotel Management
10 Sep 2024 by General Manager, Hotel Management
Dear Jackelyn, Thank you for staying with us and your kind review. We are pleased you loved our thoughtful hospitality and that you were able to start your day off right with our breakfast offerings. We look forward to Baymont Inn & Suites Detroit Airport/Romulus being your first choice every time you are in the area. Best Regards,Sarah Barnhart General Manager
by A verified traveler
Posted 9 Sep 2024
Avoid this hotel. The elevator is broken which means taking your luggage and anything else up and down the stairs your entire trip which was 3 days. No one is repairing it, it’s just out of order but they don’t tell you this prior to booking. The front desk person at night over the weekend wasn’t pleasant or friendly even with issues with the room, the keys or just in passing. She never apologized for any inconvenience caused by anything. I would never stay at this place again. I switched rooms because the first room mattress had a visible blood stain which took pictures of. The whole place just needs a deep cleaning or updating. Bathrooms smell like the shower curtains need to be washed and the tile needs to be scrubbed near the toilet.
Comment from Hotel Management
12 Sep 2024 by Management, Hotel Management
Dear Darnyell, We are very sorry to hear about the inconvenience caused by the elevator during your three-day stay, and we apologize that this information was not shared with you prior to booking. We will ensure our team is more transparent in such situations moving forward. Additionally, we regret to hear about your experience with our front desk service and the condition of your room, including the mattress and bathroom cleanliness. This is certainly not the standard we aim for, and we will address these concerns with our teams to ensure thorough cleaning and maintenance. We appreciate your feedback and hope you will consider staying with us again so we can provide you with a much-improved experience.Best Regards,Sarah BarnhartGeneral Manager
