Ratings based on 1,271 Verified Reviews
3.6 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Sep 2024 by General Manager, Hotel Management
Dear Jacqueline, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 6 Sep 2024
Elevator was oit of order, no choice for fresg breakfast for vegetarians
by A verified traveler
Posted 6 Sep 2024
The desk staff was great and pleasant. Unfortunately my friend had to request new sheets due them being soiled with other bodily fluids. There was a hole in the overhang where you were picked up. The washer and dryer were out. Some guests were told they didn’t have extra towels. Then on the last day of our stay the elevator went down. Luckily the stairs weren’t too bad but it was an inconvenience nevertheless.
Comment from Hotel Management
7 Sep 2024 by General Manager, Hotel Management
Dear Charles, Thank you for your feedback and for highlighting the positive experience with our desk staff. However, we apologize for the cleanliness issue in your room. We have addressed this issue with our housekeeping team to ensure it does not happen again. We also apologize for the inconvenience caused by the washer and dryer being out of service, as well as the lack of extra towels. We are working to resolve these issues. Lastly, we regret the inconvenience caused by the elevator and are taking steps to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 5 Sep 2024
Dirty sheets with bodily fluid stains and hair on sheets upon checking in 10pm. I have video proof and shared with front desk who simply handed me new “cleaned sheets”. As no staff was there to clean room /change bedding. Next day tried to get new towels from male cleaner who said they didn’t have anymore clean towels and request with front desk had to be made for them. Old run down elevator out of order. Breakfast vending machine food. Get what u pay for!!!
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Jason, Thank you for taking the time to share your review. Please accept our apologies for the service and cleanliness issues you encountered during your visit. Our main aim is to provide thoughtful hospitality and attention to detail; therefore, we regret this was not your experience. We will share your comments with appropriate individuals o such matters do not happen again. We also apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. We appreciate your valuable feedback; we will address this properly. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Best Regards,Sarah Barnhart,General Manager
by A verified traveler from St Petersburg
Posted 4 Sep 2024
Although the elevator was not working everything else was fine.
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Goncalo, Thank you for being our guest at Baymont Inn & Suites Detroit Airport/Romulus and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we apologize for the concern you had with our elevators and the inconvenience this has caused you. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. It was a pleasure to host you, and we look forward to your return visit. Best Regards,Sarah Barnhart,General Manager
by A verified traveler
Posted 4 Sep 2024
Elevator did not work needed ice had to walk up to 2nd floor and I’m handy cappped,then got ready for bed time ran out of toilet paper called said I had to go to front desk to pick it up.last but not least pulled cover down and the sheets were not changed from last guest and were left with poop on them went to front desk they gave me new sheets and I had to change the bed myself not very happy
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Gerald, Thank you for evaluating your stay at our hotel. Please accept our apologies for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We also apologize for the concerns about the elevator. Thank you again for your valuable feedback; we will address this properly. We appreciate your patience, and we hope you will give us a second chance to host you again. Best Regards,Sarah Barnhart,General Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by General Manager, Hotel Management
Dear Preston, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 3 Sep 2024
This property is in rough shape. Holes in the wall where shower rods were moved but not patched, an elevator that only worked some of the time and lots of worn spots in the carpets.
The staff were .... ok ..... while nice enough when the problem crept up (like the first room we had not having been cleaned), or having to get the key card re-charged, there were other times that l was left scratching my head - like when the staff challenged me when I told them that the elevator wasn't working (for the record - it was broken).
The price was inexpensive - even with that, I wouldn't suggest staying here.
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Matthew, Thank you for taking the time to share your review. We are sorry you were not entirely satisfied with the condition of our property. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We also apologize for the concern you had with our service. We will share your comments with appropriate individuals so that such matters do not happen again. Furthermore, please accept our apologies for the issues you had with our elevators. Your comments are valuable as it helps us improve going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Best Regards,Sarah Barnhart,General Manager
by A verified traveler
Posted 2 Sep 2024
Nice breakfast, convenient shuttle. Bed was super comfortable, no airport noise.
Comment from Hotel Management
3 Sep 2024 by Sarah Barnhart General Manager, Hotel Management
Dear Jacqueline, Thank you so much for your wonderful review. We are glad you enjoyed our delicious breakfast and comfortable bed and appreciated our complimentary shuttle service. It was a pleasure hosting your visit, and we look forward to hosting you again at Baymont Inn & Suites Detroit Airport/Romulus.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 2 Sep 2024
Good space for a night
Comment from Hotel Management
2 Sep 2024 by General Manager, Hotel Management
Dear Nicolas, Thank you for your feedback. We are pleased to hear that you found the space suitable for your stay. We hope to have the opportunity to welcome you back to Baymont Inn & Suites Detroit Airport/Romulus for an even better experience in the future.Best Regards,Sarah BarnhartGeneral Manager
