Ratings based on 517 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Keri, Hotel Management
We strive to provide a memorable and cohesive experience for all our guests and regret that this was not your experience. We hope you’ll consider giving us another chance in the future to show you the true Comfort Inn Romeoville experience that so many of our guests love.
by A verified traveler
Posted 1 Jan 2025
Very good service and friendly place to stay as well as safe..
Comment from Hotel Management
2 Jan 2025 by Keri, Hotel Management
We are happy to have had the opportunity to provide a wonderful experience for you. We value good service and attention to the smallest details.. Thank you very much for your review and we look forward to seeing you again soon! Kind regards
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Keri, GM, Hotel Management
We strive to provide a memorable and cohesive experience for all our guests and regret that this was not your experience. We hope you’ll share with us what happened so that we can correct any issue you may have had. Please feel free to call me anytime.
by A verified traveler from Burlington
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Keri, Hotel Management
I am so pleased to hear your stay at The Comfort Inn Romeoville exceeded your expectations and our staff provided exceptional service. We hope to welcome you back to Romeoville in the future!
by A verified traveler
Posted 28 Dec 2024
Checking in was easy and also checking out was easy as well
Comment from Hotel Management
2 Jan 2025 by Keri, Hotel Management
I'm delighted to hear you enjoyed your stay and felt right at home at the Comfort Inn Romeoville. Our goal is to provide guests with the highest level of service, and I'm happy to hear we achieved that. We look forward to welcoming you back for your next Romeoville getaway!
by A verified traveler
Posted 22 Dec 2024
This property was close to my relative’s home, but I didn't like it because it was noisy and the heater didn't work properly.
Comment from Hotel Management
2 Jan 2025 by Keri, Hotel Management
Thank you for sharing your detailed feedback with us. We appreciate your honest review and are sorry to hear that your stay did not meet your expectations. We're pleased that you found our bed comfortable, as this is a key aspect of a hotel experience.
by A verified traveler
Posted 21 Dec 2024
When I’m in town, I always stay there
Comment from Hotel Management
2 Jan 2025 by Keri, Hotel Management
Jennifer, I'm delighted to hear you enjoyed your stay and felt right at home at the Comfort Inn Romeoville. Our goal is to provide guests with the highest level of service, and I'm happy to hear we achieved that. We look forward to welcoming you back!
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Keri, Hotel Management
Jonathan, providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire hotel team to ensure the necessary guidelines are in place and reviewed to prevent any further dissatisfaction in regards to this occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 6 Dec 2024
Staffing was great. The only downfall was the shower pressure was to low
Comment from Hotel Management
6 Dec 2024 by Keri, Hotel Management
Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed our hotel and that our team made a positive impression on you. We let maintenance know regarding the shower pressure in your room.Thank you for choosing to spend your stay with us, and we look forward to welcoming you back!
