Ratings based on 86 Verified Reviews
2.1 Room cleanliness
3.0 Service & staff
2.2 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Never stay there ever again
by A verified traveler from Smyrna
Posted 11 Dec 2024
It was horrible, they just had a raid there. That was told by another resident next door. They took my money and points. I put in a claim and nothing, smh
by A verified traveler
Roach motel
Posted 13 Oct 2024 on HotelsHorrible roaches everywhere air conditioning did not work
You have to use telephone at the lobby so housekeeping can hand you the keys
Unsafe to park in run down area no soap curtain wouldn’t close
Homeless guy in a trailer living next to me
Couldn’t wait to leave
Comment from Hotel Management
14 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your stay. This is definitely not the kind of experience we want for our guests.
At OYO, we strive to provide comfortable and pleasant stays to all our guests. We assure you that we take these matters seriously and we will address them promptly. We have noted your concerns regarding the cleanliness, air conditioning, keys, safety, curtains, and the neighboring situation. Rest assured, we will take the necessary steps to rectify these issues and improve our services.
We continuously work on enhancing the quality of our properties and services. Your feedback is invaluable in helping us identify areas that need further improvement. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
If you have any further concerns or if there's anything we can do to assist you, please feel free to contact us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you again for bringing this matter to our attention.
Warm regards,
Team OYO
by A verified traveler
Worst motel ever
Posted 4 Oct 2024 on HotelsIt was horrible. The room had roach's, tub was dirty and the room smelled like mold was all in it. I left at 1am. Cause I couldn't take it anymore. Do not and I mean do not book this motel.
Comment from Hotel Management
4 Oct 2024 by Author, Hotel Management
Dear Guest,
We're truly sorry to hear about your disappointing experience at our motel. This falls short of the high standards we set for ourselves, and we apologize for any inconvenience caused. Our team is committed to providing a comfortable and pleasant stay for all our guests, and we understand your frustration. We have shared your feedback with the concerned team to address the issues you mentioned immediately.
We appreciate your valuable feedback, as it helps us improve the quality of our services. We assure you that this is not indicative of our usual standards, and we are taking immediate steps to rectify the issues you encountered.
If there is anything else we can assist you with or if you have any additional feedback, feel free to reach out to us at guestsupport.na@oyorooms.com. We would be more than happy to assist you.
Best regards,
Team OYO
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 27 Jul 2024 on Hotels
by A verified traveler
Posted 29 Oct 2021
This place should not be listed as a place to stay. It was dirty, the only inside amenity was a television. There were no lamps in the room. Only one bed had sheets on it. The primary reason you shouldn't be recommending this place is that it's located in a prostitution neighborhood.
Comment from Hotel Management
10 Nov 2021 by --staff, Hotel Management
Sorry about your visit. I assure you we do as best as we can to keep illegal activity out of our establishment, we have no control in where the hotel is located we do as best as we can with the area our hotel is located. We only have control of what happens at our hotel and I can reassure you, we have no illegal activities to our knowledge that takes place here at the Fairbridge. As for all your other complaints I will have a talk with my staff and I reassure you again we will be better prepared for the next guest.
by A verified traveler
Posted 8 Oct 2021 on Travelocity
by A verified traveler
Disgusting
Posted 4 Aug 2021 on HotelsThe place looked as though someone was murdered on the couch. The smell was atrocious. The sheets looked like they had just ben reused. The wall had a huge plaster spot on it. The only good thing was the attendant showed me before giving me a key. I refused to stay. Still seekinv a refund as it was missrepresented!
by A verified traveler
STAY AWAY
Posted 20 Feb 2021 on HotelsThe guy in the office was very kind, but the rooms were a nightmare. That hotel really needs some serious work done. Place is full homeless/ crackheads. So far it's the worst hotel I've stayed in.
