Ratings based on 442 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chevy Chase
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Fabio, Hotel Management
Dear guest, it is difficult for us to be able to contest the criticisms of our service from those customers, certainly very rare, who use the review as their own tool of retaliation for some lack of satisfaction for something to which they were not entitled.However, we always remain available to welcome comments useful for improving our services, continuing to give satisfaction to our customers, regular and new.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler
Posted 28 Nov 2024
Angie did a wonderful job. She collected our $20 city tax, and helped us with info about catching the train. Very clean, convenient, and safe.
Comment from Hotel Management
28 Nov 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler
Posted 26 Nov 2024
The property is really nice! Friendly staff and her name is Angie. I would love to stay here again.
Comment from Hotel Management
26 Nov 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler from Bronx
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler
Posted 7 Nov 2024
The room is spacious and clean, the check in process was a night mare arrived after 6pm I had a call from a lady over what’s up app guiding me of how to check in but was hard to understand her English also did not feel comfortable having to share pictures of my passport over what’s up app and not once did I meat anyone from the hotel in 4 days I was there.
Comment from Hotel Management
8 Nov 2024 by Fabio, Hotel Management
Dear guest, we are able to assist guests arriving out of hours, thank you for staying with us
by A verified traveler
Posted 30 Oct 2024
The hotel was close to dining options and the coliseum.
Comment from Hotel Management
30 Oct 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler
Posted 22 Oct 2024
Everything was good. Took awhile to finally reach someone to get the code to enter. Once we were in the lady gave us the wrong room. I was suppose to be in room 5 a more expensive room but got put in room 6 a much smaller and cheaper room. There should be a refund of the difference
Comment from Hotel Management
23 Oct 2024 by Fabio, Hotel Management
Dear guest, we would like to point out that room 5 and room 6 are of the same type. Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Fabio, Hotel Management
Thank you for staying at our property. Customer satisfaction is our priority. Your opinion is very important to us!
