Ratings based on 91 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024 on Hotels
by A verified traveler
Posted 16 Nov 2023
Room in terrible condition. I don't think this room should be offered for staying.
Outside 35F and no heating in the room!!!! I can't stay second night.
Comment from Hotel Management
16 Nov 2023 by Nilesh, Hotel Management
Thanks
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by Neal, Hotel Management
Thanks
by A verified traveler
Posted 22 Sep 2023
Im no liked the room i run the hit water for a 30 minutes the whent start to get hot water its to cold and the heat no working
Comment from Hotel Management
23 Sep 2023 by Neal, Hotel Management
Thanks
by A verified traveler
Posted 10 Sep 2023
Comment from Hotel Management
11 Sep 2023 by Neal, Hotel Management
Thanks
by A verified traveler
Posted 18 Aug 2023
This did give me a chance to attend a film festival that was outstanding. But the hotel room had no water except for a trickle from the sink. There was no water for the shower or for the toilet. I'll let you imagine what that was like. I complained to the clerk, but nothing happened. It cost $220, which in those conditions was an insult.
Comment from Hotel Management
19 Aug 2023 by Hotel Manager, Hotel Management
Dear Eric,We're truly sorry for the extremely disappointing experience you had during your stay. The lack of water in your room is completely unacceptable and not reflective of the standard we strive to provide. We apologize for the inconvenience and discomfort this caused you. Your feedback is important, and we'll address this issue to ensure that such situations are not repeated in the future. We deeply regret that we fell short of meeting your expectations and appreciate you sharing your concerns. We understand your frustration and apologize for any distress caused by these conditions.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2023
Comment from Hotel Management
1 Sep 2023 by Hotel Manager, Hotel Management
Dear Ivy,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager
by A verified traveler
Posted 7 Aug 2023
we did not stay at this property. the manager refused my 17-year-old to stay without me paying more when it clearly stated in the policy people 17 and under are considered children. he took my money though but refused to refund it when I would not pay him extra for a child.
Comment from Hotel Management
8 Aug 2023 by Nilesh, Hotel Management
Thanks more than 17 year child need to pay fee only 10
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
28 Aug 2023 by Hotel Manager., Hotel Management
Dear Ibrahima T,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.
by A verified traveler
Posted 5 Aug 2023
Dirty, poor lighting, missing light bulbs, fixtures unplugged. water ver cloudy fro sink tap and tap leaked and dripped
Comment from Hotel Management
6 Aug 2023 by Neal, Hotel Management
Thanks
