Ratings based on 774 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
This was a great experience. Everyone on the staff was so kind and attentive.
We had to leave early and the even prepere us breakfast before hours in order to do not miss it.
Special thanks to mr Mark B!
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 20 Oct 2024
I would first like to mention the breakfast staffs are incredibly welcoming and helpful!!! Mark, Kiko, along with other staffs provided outstanding service during our 6 day stay in Rome! This breakfast crew went beyond to make sure everyone is well taken care! We really appreciate the genuine customer service from Mark and all the staffs from the breakfast crew. The greet us with enthusiasm when we wakeup, they also welcome us back with warm greeting after a long day exploring Rome. We are all humans at the end of the day, and they the staffs made us feel like home!
Besides the breakfast crew, Marco and Glyde from the reception are also very helpful and friendly! If we ever come back to visit Rome, we will stay here again for the incredible service from the staffs!
Hotel room is spotless and clean!
Location is central to everywhere.
On the improvement side, sound insulation isn't very good. We could hear the noises from the streets outside and from other rooms. We were still able to sleep though. Room is a bit small but we booked the smallest room so no complain here.
by A verified traveler
Posted 14 Oct 2024
Nice room, high ceilings
by A verified traveler
Posted 13 Oct 2024
A janitor walked in my room at 9:20am on my last day of staying without knocking the door. I said “excuse me?”, she said she was cleaning. In fact, I haven’t checked out yet. No apologized from this incident. When I told front desk this incident, the first thing they asked me was “was it male or female”, I said female. They seemed didn’t care about it as they should be.
I was stucked in the elevator for over 40 minutes. When I tried to get clarification on what’s going on at front desk, they said they posted a paper in the elevator to expect electricity shortage. I entered the elevator on my own risk. Then my questions will be if you knew there will be electricity shortage to affect elevator, why you did not talk to us, email, text us or leave a note in the rooms or locked the elevator preventing anyone using? They didn’t think they did anything inappropriate and I was in traumatized and had a flight to catch, so I just left.
by A verified traveler
Posted 11 Oct 2024
Beautiful hotel with a large comfortable room and bathroom. Staff was friendly and eager to help. Front desk staff was friendly, but not well trained. Recommended a restraint closed that day and unable to assist with a mailing.
by A verified traveler
Posted 7 Oct 2024
Beautiful Hotel
Staff and service was excellent
Everyone was so nice and pleasant they greeted you very nicely every morning for breakfast
It’s in a great location near everything and very walkable area
Definitely would recommend this hotel
by A verified traveler
Posted 4 Oct 2024
This hotel was simly amazing, all the staff were extremely friendly and informative. The staff definitely made us feel over welcomed. The hotel within a great location with everything nearby.
The only thing i would say is their were flies in rhe room and i got bitten three times. Also their were limited space to put your clothes away and my wife had to keep her clothes in her luggage.
by A verified traveler
Posted 29 Sep 2024
Great place to stay! Clean with good amenities. Close to all the major attractions!
by A verified traveler
Posted 28 Sep 2024
Fantastic property in the centre of Rome, easy walking distance to all the main attractions, staff were great couldn’t do enough for you and the room was fantastic.
Comment from Hotel Management
29 Sep 2024 by Gly, Hotel Management
Dear Mr. Robert,Thank you for your great feedback.We hope to see you again! Best regards
