Ratings based on 60 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
22 Oct 2024 by Virginia, Hotel Management
Hi Patrick, thank you for taking the time to share your feedback with us. We are sorry to see that our service did not meet your expectations. Feel free to add comments so that we can understand why we didn't hit the target with you. Your comments will be very useful to improve our level of service. We hope to host you soon again in Rome to make it up
by A verified traveler
Posted 15 Aug 2024
by A verified traveler
Posted 19 Jul 2024 on Orbitz
The apartment was super comfortable. The most amazing thing was the bus to Vatican City had a stop next to the apartment main door. Excellent
by A verified traveler
Just Avoid!
Posted 2 Jul 2024 on HotelsTerrible experience. Never received the access code until we were standing out of the gate. The driver left us at the locked gate after attempting to contact in local language. I was traveling with my family. With kids, we were on the road. The area did not look that safe either. After failing many attempts, I had to call US number from Italy and someone gave me the code and we entered the main door and our room. Only this time, the email with the code reached my mailbox. I am an IT professional and I know very well to check these emails in junk and spam folders. After reaching room, we found that the room had bad smell. We booked another hotel in the next our and left this room.
Comment from Hotel Management
25 Jul 2024 by Sonder Team, Hotel Management
Hi Nikhil, thank you for taking the time to share your feedback with us. We genuinely value all customer comments as they help us to continually improve our services. We are sorry to hear that your experience did not meet your expectations. This is not the level of service we aim to provide. The access codes for your reservation are shared only once the check-in procedure which is required by the local law is completed for safety reasons.We apologize for any inconvenience this may have caused and appreciate your understanding as we work to enhance our guest experience. Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Sonder and and serve you better in the future.
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024 on Hotels
by A verified traveler
Family Vac in Rome
Posted 6 Jun 2024 on HotelsThe property was in an area with many restaurants /bakeries and a grocery store nearby so made it convenient for us. The apartment was nicely stocked but I didn't know how to use the stove so really didn't cook anything but there was a microwave and a full size fridge. I had to youtube how to use the washer/dryer...which is quite loud and takes a long time to do one load.
The place is not near a train station so we had a taxi pick us up daily if we were in a rush or didn't want to waste the day with walking 25 mins to the train station.
This is a great place for a family with teens (because of the stairs). There is one bedroom downstairs and two upstairs plus two full bathrooms.
Communication with Sonder's rep was wonderful on Whatapp, they were available 24/7 to assist with questions. They even booked my airport transportation because I was worried about the taxi reliability.
We would definitely stay in another Sonder location in the future.
Comment from Hotel Management
25 Jul 2024 by Sonder Team, Hotel Management
Hi Celina,We appreciate you taking the time to leave this feedback and we're happy to hear you enjoyed your stay in Rome.We hope to host you soon again
by A verified traveler
Girls Atrip
Posted 15 May 2024 on HotelsGirls trip extraordinaire!
Great location, really clean and safe.
by A verified traveler
Posted 28 Mar 2024 on Hotels
