Ratings based on 25 Verified Reviews
4.3 Room cleanliness
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Fantastic location for touring in Rome. Centrally located between most of the major attractions making it a very walkable location. My room was nice and very clean. Major plus was the washing machine and kitchen. This was the mid point stay during a three week trip to Italy and the washing machine was a much needed ammentiy.
Comment from Hotel Management
4 Nov 2024 by Virginia, Hotel Management
Hi Timothy, thank you for your kind words! We appreciate your feedback and we're pleasant you have enjoyed the location. We would love to host you again!
by A verified traveler
Posted 8 Oct 2024
Apartment was in a good location. Clean and modern appliances. Unfortunately hot water heater didn't work great.
Comment from Hotel Management
21 Oct 2024 by The sonder team. , Hotel Management
Thank you for your feedback! We're happy to hear you enjoyed the location and the modern appliances. We apologize for the inconvenience with the hot water heater during your stay. I’m pleased to let you know that the issue has since been fully resolved, but we regret it wasn’t completely fixed while you were with us. We appreciate your understanding and hope to welcome you back for an even better experience in the future!
by A verified traveler from Karnes City
Posted 12 Jul 2024
We absolutely love this place it was perfect! The space and view was amazing
by A verified traveler
Posted 4 Jun 2024
My bedroom mas awfully small. No hot water nor pressure in the shower, until I contacted them 2 times, problem was solved but even solved no nice shower
Comment from Hotel Management
26 Jul 2024 by Sonder Team, Hotel Management
Hi Andres, thank you for taking the time to share your feedback with us. We genuinely value all customer comments as they help us to continually improve our services. We are sorry to hear that your experience did not meet your expectations. This is not the level of service we aim to provide.We're glad to hear that our maintenance team promptly responded to assist you.We hope to have the opportunity to restore your confidence in Sonder and and serve you better in the future.
by A verified traveler
Posted 19 May 2024 on Hotels
by A verified traveler
Posted 13 Jan 2024
Great position, well equiped.
by A verified traveler
Posted 18 Nov 2023 on Hotels
by A verified traveler
Posted 13 Nov 2023
I didn't stay at Piazza Venezia because two weeks before my trip, Sonder changed my reservation without consulting me. Sonder brokedown my two weeks stay into two places - which needless to say is inconvienient and unacceptable. I had to contact Sonder multiple times to receive an acceptable alternative accomodation unbroken at Piazza Di Spagna. The stay at Piazza Di Spagna was good overall however this type of meddling of reservations without contacting and consulting the customer is unacceptable and stressful. I will have to reconsider using Sonder again.
Comment from Hotel Management
21 Oct 2024 by Soonder team, Hotel Management
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the changes to your reservation. This is not the level of service we strive to provide, and we understand how frustrating and stressful it must have been. While we’re glad to hear that your stay at Piazza Di Spagna was good overall, we regret that our handling of the reservation fell short of expectations. Please know that we are reviewing our processes to ensure better communication and to prevent such situations in the future. We hope you’ll give us another chance to make it right.
by A verified traveler
Posted 6 Oct 2023
Great time great space
by A verified traveler
Posted 27 Sep 2023 on Hotels
