Ratings based on 47 Verified Reviews
4.5 Room cleanliness
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Virginia, Hotel Management
Hi Emy, thank you for your amazing feedback. We're glad to hear that and we hope to host you again!
by A verified traveler
Posted 27 Oct 2024
Great little 2-bedroom, super clean, spartanly furnished but adequate. No safe. The hairdryers were near impossible to find (flush drawer under sink, not visible). Windows are not sealed, don't close flush thus allowing noise in and unit is over fairly noisy street. No cooking oil, single salts & pepper, bring these if you plan to do any cooking (but lots of restaurants nearby).
Comment from Hotel Management
3 Nov 2024 by Nini, Hotel Management
Hi Pamela,thank you for your feedback! We're glad you found the apartment clean and comfortable. We appreciate your suggestions regarding the safe, hairdryer location, and kitchen essentials. We'll certainly look into these points to improve the experience for future guests. We're also pleased to hear you enjoyed the nearby restaurants! We hope to welcome you back soon.
by A verified traveler
Posted 19 Oct 2024
The showers have mildew and hair in them. A couple of the faucets were loose. The couch had stains on it. They give you packs of earplugs because you can hear everybody walking and talking in the apartment above you all night long. It was definitely not worth the money we paid.
Comment from Hotel Management
22 Oct 2024 by Virginia, Hotel Management
Hi Dan, thank you for taking the time to share your feedback with us. We genuinely value all customer comments as they help us to continually improve our services. We are sorry to hear about your experience, this is not the level of service we aim to offer. All the issues have been addressed to the right department. We hope to host you soon again in Rome to make it up
by A verified traveler
Posted 11 Sep 2024
Looks can be and in this case, are deceiving. My husband and I have been to the historic part of Rome many times and this time decided to stay at this apartment-like setting for three nights instead of a hotel. We liked this location as it was on a small street between the popular tourist attractions of the Pantheon and Piazza Navona. We arrived at check-in at 4pm and discovered a person cleaning the apartment...dishes were in the sink, bedding was on the floor, bags of garbage were in need of disposal. We were told to come back and it was not until 5:30pm it was ready. Once inside, we discovered the A/C in the main bedroom was not working, the refrigerator was not cold. The couch and rug in the den had awful stains. One bathroom shower stall had mold and the shampoo bottle holders were rusted and falling off the walls. Paint was chipped along window sills and debris was all over the floors. I have pictures and will post if I am able to with this review. The photos online show a beautiful, clean and bright apartment but the decorative touches like books, plants, and rugs under the beds in each bedroom were nonexistent. My husband tried to get the A/C to turn on and refrigerator to work and also looked at the circuit breaker before contacting Sonder. Sonder said a technician would check on the apartment the next morning but by 1PM no one had appeared. We decided to leave this apartment and request a refund for the two additional nights. DO NOT BOOK
Comment from Hotel Management
22 Oct 2024 by Virginia, Hotel Management
Hi Robert, thank you for taking the time to share your feedback with us. We genuinely value all customer comments as they help us to continually improve our services. We are sorry to hear about your experience, this is not the level of service we aim to offer. We hope that the staff tried its best to assist you. We hope to have the opportunity to make it up in the future.
by A verified traveler
Posted 6 Sep 2024
Great place to stay. Lots of space. We had an issue with one shower causing lots of water on the floor but they came the next day to address it. That was appreciated. Note there is no lock safe in the suite. That was not told to us. But I would still highly recommend it.
Comment from Hotel Management
3 Nov 2024 by Nini, Hotel Management
Thank you for your kind words and for recommending us! We’re glad to hear you enjoyed the space and that our team was able to address the shower issue promptly. We hope to welcome you back again soon!
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Posted 6 Aug 2024
by A verified traveler
Posted 12 Jun 2024 on Hotels
by A verified traveler
Posted 5 Jun 2024 on Hotels
by A verified traveler
Posted 31 May 2024
Excellent location, everything close. I would return.
