Ratings based on 914 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from santo domingo
Posted 19 Oct 2024
good hotel
Comment from Hotel Management
24 Oct 2024 by Francesca Novelli, Hotel Management
Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Experience
by A verified traveler
Posted 15 Oct 2024
Beautiful hotel, great location. Staff was courteous and helpful.
Comment from Hotel Management
17 Oct 2024 by Francesca Novelli, Hotel Management
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
by A verified traveler
Posted 9 Oct 2024
Very friendly staff and great facilities
Comment from Hotel Management
17 Oct 2024 by Francesca Novelli, Hotel Management
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
by A verified traveler
Posted 9 Oct 2024
Great location. Extremely friendly and helpful staff. Near the Spanish steps and high end boutiques.
Comment from Hotel Management
17 Oct 2024 by Francesca Novelli, Hotel Management
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
by A verified traveler
Posted 2 Oct 2024
This is a nice boutique hotel with 80 rooms. Nice staff. Our room was clean and comfortable but a bit small, so small that there was no room for a chair, just 2 small stools in addition to the bed of course. Shelf space was a bit limited too. The lobby is okay but the seating is kind of nondescript and a bit uncomfortable. Overall the facility is not worthy of 5 stars.
Comment from Hotel Management
3 Oct 2024 by Francesca Novelli, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Sofitel Rome Villa Borghese during your last trip in the "Eternal City".Our commitment is to provide you with impeccable standards and the greatest comfort possible. Each guest’s visit should be an unforgettable experience. We are always attaching high importance to hear about our guests’ experiences during their stay in our hotel. It helps us to better understand our clients’ wishes and to constantly improve what we are offering.We are looking forward to welcoming you in a near futureBest RegardsFrancesca NovelliGuest Experience
by A verified traveler
Posted 27 Aug 2024
Comment from Hotel Management
6 Sep 2024 by Francesca Novelli, Hotel Management
Dear Guest,We would like to thank you for taking the time to leave your feedback and we regret to read that your stay with us was not living up to your expectations. We remain at your entire disposal if you wish to discuss these matter in further details, so that we could use your criticism to improve ourselves where needed. We apologize for any inconvenience caused and hope that you will provide us with a second chance in order to prove ourselves a better host. With kind regards,Francesca NovelliGuest Experience
by A verified traveler
Posted 21 Aug 2024
Very disappointed in Sofitel. We had a long italy trip and every hotel we stayed in was beyond amazing and they all had breakfast included and great service. Sofitel was extremely expensive for nothing. Breakfast isn’t included. We booked a luxury room with view and my view was a construction site that they refused to change for us even though we PAID for a view. Beyond disappointing.
Comment from Hotel Management
24 Aug 2024 by Francesca Novelli, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Sofitel Roma Villa Borghese. We are sorry to read that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Please rest assured that we assigned the correct room category and regarding the breakfast it was not included as per your reservation. We are sorry if you had the impression that we refused to change your room, actually during your stay we were fully booked and we did not have any availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Francesca NovelliGuest Experience
by A verified traveler
Posted 21 Aug 2024
It’s a lovely hotel. Very clean. The staff were friendly and attentive. Breakfast was excellent. We like to walk but be forewarned the hotel is on a hill so be prepared for some exercise!
Comment from Hotel Management
23 Aug 2024 by Francesca Novelli, Hotel Management
Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and thank you very much for the positive review of our hotel.We are sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services.Thank you so much for staying with us and we hope to see you in near future.Sincerely,Francesca NovelliGuest Experience
by A verified traveler
Posted 14 Aug 2024
We had a wonderful stay at Sofitel. The staff were amazing and helpful. The hotel has lots of shops and dining options close by. The rooms are clean and bright. Would stay there again!!!
Comment from Hotel Management
15 Aug 2024 by Francesca Novelli, Hotel Management
Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese.It was nice to hear that the team exceeded your expectations. They work exceptionally hard to make sure that every guest feels special. Thank you so much for staying with us.We hope to see you in near future.Sincerely,Francesca NovelliGuest Experience
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Francesca Novelli, Hotel Management
Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation
