Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
We chose this River Palace due to their proximity to Piazza del Popolo a short walk to/from where our tour meeting location which worked out great.
The professional team at River Palace were 1st class starting prior to arrival arranging private airport transfer with Marco, the room which was perfect as it had a cozy TV room adjoining bedroom.
Giorgio communicated with us prior to arriving and then made reservations at an amazing walk to restaurant St Ann’s. There are a lot of other eating options by hotel.
Ambiance of hotel was very Christmas festive and has old Rome feel we were seeking with a cozy bar that opens at 5pm that is perfect for an after dinner nightcap.
Only missing is there is no in room coffee machines and the breakfast service does not open until 7am so if you have early tours you need to go out to get your brew a close by McDonalds or other cafes to bring back to room.
We also did not realize our tours meet so early and had booked breakfast with the room so we did not get to enjoy the wonderful breakfast until last day. The buffet has everything hot and cold including eggs, sausage, cereal, yogurt, cold meat/cheese plates.
It is a 20 minute walk to Spanish Steps, Trevi and Vatican. (we grabbed a cab that hotel arranged to Vatican “Walks” tour which was very good.
We will definitely return to River Palace on next trip to Rome. Thank you Giorgio and Team!!!
by A verified traveler
Posted 13 Dec 2024
Excellent hotel. We stayed in the suite with patio and although it was smaller than we anticipated it was very comfortable with wonderful views. The staff from reception, dining room service to the cleaning crew were all very friendly and looked after all our needs. The hotel is a 1 minute walk from everything you need, and within walking distance to all the sites. We highly recommend it and we will be back.
Comment from Hotel Management
13 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for sharing the review of your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back on a future occasion. Best wishes,Deputy Manager
by A verified traveler
Posted 11 Dec 2024
Horrible
Comment from Hotel Management
11 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, first of all thank you for sharing your experience with the River Palace Hotel. We are very sorry to hear that your experience due to personal reasons was so short and you didn't enjoyed your stay with us. As per terms and conditions of the booking after check-in in in the hotel it's not possible to modify o cancel booking and have any refund. If you wish you can contact me personally for any clarification or information you might need. We remain in your complete disposal and send you our kindest regards.Sincerely,Deputy Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for staying with us and for sharing your experience with the River Palace Hotel. We will wait for the pleasure to welcome you in a near future!Best Regards,Deputy Manager
by A verified traveler
Posted 5 Dec 2024
Beautiful hotel...Great staff
Comment from Hotel Management
7 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for sharing the review of your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff. Please be confident that we’ve shared your kind comments with the team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. Thank you on behalf of our team and Management. We look forward to welcoming you back on a future occasion.Best wishes,Deputy Manager
by A verified traveler
Posted 1 Dec 2024
It is centrally located to the metro station and within walking distance to many popular tourist attractions.
Comment from Hotel Management
2 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for staying with us and for sharing your experience with the River Palace Hotel. We will wait for the pleasure to welcome you in a near future!Best Regards,Deputy Manager
by A verified traveler
Posted 30 Nov 2024
Property was in great condition, great location, great breakfast option. Shower was very small though.
Comment from Hotel Management
2 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for staying with us and for sharing your experience with the River Palace Hotel. We will wait for the pleasure to welcome you in a near future!Best Regards,Deputy Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for staying with us and for sharing your experience with the River Palace Hotel. We will wait for the pleasure to welcome you in a near future!Best Regards,Deputy Manager
by A verified traveler
Posted 26 Nov 2024
Lovely room. Great staff
Comment from Hotel Management
2 Dec 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for staying with us and for sharing your experience with the River Palace Hotel. We will wait for the pleasure to welcome you in a near future!Best Regards,Deputy Manager
by A verified traveler from Brentwood
Posted 24 Nov 2024
Very nice staff. Room and cleaning staff were great
Comment from Hotel Management
26 Nov 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thank you for staying with us and for sharing your experience with the River Palace Hotel. We will wait for the pleasure to welcome you in a near future!Best Regards,Deputy Manager
