Ratings based on 225 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2023
by A verified traveler
best location!!!! but some minor issues too
Posted 7 Jan 2023 on Hotelslocation location location!!! is simply awesome.
can walk to almost very major tourist attraction from here.
does not get better from location perspective.
beautiful church across from hotel.
Excellent carrefour grocery store 100 feet away
pasta eats and two fast food authentic pizzerias with 200 feet.
Some minor issues:
1. Bathroom vent fan was broken and the air fan for the room was not working. So bad bathroom odors lingered too long and the place can get warm even in winter.
2. We need hot showers after a long day - but this place had only warm water - very disappointing. They said it was due to a previous issue with water heater.
2. Front door at building entrance is difficult to use.
Comment from Hotel Management
3 Feb 2023 by rr, Hotel Management
Dear Ramesh, thank you so much for sharing your feedback.We're glad that you enjoyed our location, in the heart of the historic center of Rome.We apologize for the fan and water inconveniences and having solved them.Concerning the entrance door, it's actually not, but there should have been some problems that we have reported to the property.Thank you again and looking forward to welcoming you back!
by A verified traveler
Posted 15 Oct 2022
Location location location! Nice and close to everything. Staff was very helpful. Very quiet.
Comment from Hotel Management
6 Dec 2022 by rr, Hotel Management
Hi Kelly, thank you so much for sharing your experience.We're glad that we could ansure a comfortable stay and hope to welcome you again
by A verified traveler
Posted 12 Oct 2022
Great location and very clean!!!
Comment from Hotel Management
28 Nov 2022 by rr, Hotel Management
Thank you Amy!Looking forward to welcoming you again
by A verified traveler
Posted 2 Oct 2022
Arrived after hours and had a difficult time discerning where the hotel was. After a few minutes of being oriented to the piazza we found it and checkin was spectacular. Directions were informative and easy to follow. Staff were polite and cheerful offering great advice about what to do.
by A verified traveler
Posted 18 Sep 2022
Room was clean, beds were nice and it was a good location. I don't know where the picture came from but that was NOT the hotel we stayed in. The front desk staff was nice the one time we saw them. They were not available to anyone for questions etc. The bath room was terrible. The shower was a rain shower on the ceiling, and sprayed EVERYWHERE. At 5'4 you have to be a contortionist if you don't want to get your hair wet. The sink was not user friendly. The inside was at an angle and the Faucet was only about 4 inches above it. The room was dark and small, only to find it had a wall that was like a hall that went to a box like a box like a phone booth. Still not sure about it. Also, as we booked several months ago I would have thought we would have had a nicer room with a view better the let's call it a vespa garage and the back door of the food places. it was a dark and dingy view.
Comment from Hotel Management
21 Sep 2022 by rr, Hotel Management
Dear Robyn, we thank you for your feedback.We are glad that you enjoyed the location and the cleanliness.Concerning the reception office, it si not 24/7 available, but our back office is until 00:00.We are sorry for the inconvenience with the shower.We always show our guests how to reach their room or send them a map to find it. The residence only has two corridors and the majority of our guests do not have any trouble finding them. We only have one deluxe room, so as stated, the view is on the courtyard; there's no possibility of room with city view for this typology. You might have checked for other rooms typology.Regarding the courtyard, we do our best, but cannot manage all the common areas since the property is located in a building with other businesses.Thank you again and hope to welcoming you back in Rome!
by A verified traveler
Posted 12 Sep 2022
No hot water, rooms were dirty
Comment from Hotel Management
14 Sep 2022 by s, Hotel Management
Dear Andrea, we thank you for your feedback.Unfortunately, we experienced an inconvenience and confirm having solved it.Concerning rooms, the service is daily and accurate. What are you referring to?Sincerely,Piazza Del Gesù Luxury Suites
by A verified traveler
Posted 11 Aug 2022
This property was not totally what we were expecting but it worked for us. It is located a floor up from ground level of a local apartment building and the rooms are located just off the front desk. We had one giant room, ceilings were high and location was central. Staff not always available but they did communicate with us. If you are coming from the US, this is not a typical hotel/condo experience so just be aware of that going in.
Comment from Hotel Management
12 Sep 2022 by S, Hotel Management
Dear Courtney, we thank you for sharing your feedback here on Expedia.We are happy that yiu enjoyed your Suite and hope to welcoming you again in Rome!Thank you again!Piazza Del Gesù Luxury Suites Staff
by A verified traveler
Posted 9 Jun 2022 on Travelocity
We stayed here and absolutely loved it. It is centrally located and made it a great location to hit all the major attractions. Would definitely stay here again.
Comment from Hotel Management
13 Jun 2022 by S, Hotel Management
Dear Randy, thank you for sharing your experience! We are glad that you enjoyed our location and look forward to welcoming you back soon!
Roma Resort Staff
by A verified traveler
Posted 12 May 2022
This room was perfect for what we needed as a family of four. Modern amenities and spacious, with close proximity to local sites. However, the lobby of the apartment complex does not leave a great first impression. Large Trash bins were visible and carpeting was quite dirty. Entrance is very dark at night which leaves one slightly uncomfortable when entering. If internal amenities and proximity to tourist sites are all that matters for you then this is a good option for you.
Comment from Hotel Management
14 Jun 2022 by S, Hotel Management
Dear Jennine, thank you for sharing your experience! We are glad that you enjoyed our location and your stay in Rome.
The residence is located inside a bilding and the bins you've seen are of the bar close by. Common area are frequently cleaned but unfortunately, there might have been a bit of coming and going in those days.
Concerning light, we thank you for your advise.
We look forward to welcoming you back soon!
Best regards, Piazza Del Gesù Luxury Suites Staff
